Sleep Expert - Sales

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

About the Role

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Be able to lift, push, or pull 50+ pounds.

Requirements

The ideal candidate should have:

• A minimum of 2 years of retail experience, preferably in a customer-facing role.
• Strong communication and interpersonal skills.
• Knowledge of Mattress Firm products and services.
• Ability to work independently and as part of a team.
• Passion for helping others achieve better sleep.

Qualifications

The Sleep Expert position requires:

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to lift, push, or pull 50+ pounds.

Skills

Skills required for this role include:

• Excellent customer service skills.
• Product knowledge and ability to explain complex information clearly.
• Ability to work effectively under pressure.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.

Benefits

Benefits included:

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $58,500 to $71,500 per year * depending on qualifications and experience.

Schedule

Hours may vary based on store location and shift availability.

Contact Information

If you have any questions about the position or the application process, please contact our Talent Acquisition team.