Sleep Expert - Sales

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Requirements

• High school diploma or equivalent.
• Experience in customer service or retail preferred.
• Ability to lift 50+ pounds.
• Knowledge of Mattress Firm products and services.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Passion for helping customers achieve better sleep.
• Positive attitude and willingness to learn new skills.

Skills

• Customer service skills.
• Product knowledge.
• Technical skills (e.g., using digital tools).
• Social media marketing.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $61,000 to $75,000 per year * depending on qualifications and experience.

Schedule

Hours vary based on store needs.

Important Notice

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.