Sleep Expert - Sales

About the role

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Requirements

Must be bilingual (Spanish preferred).

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service is preferred.
• Strong interpersonal and communication skills.
• Ability to lift 50+ pounds.

Skills

• Knowledge of Mattress Firm products and services.
• Ability to use digital tools effectively.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $58,000 - $64,000 per year * depending on qualifications and experience.

Schedule

Hours vary based on store location and shift.