Skip Tracing and Collections Associate

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Apply today." etc. We need to preserve all substantive information. Let's extract content: Intro paragraph: "Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement." That's about the company, could be "About the role"? Actually "About the role" is typical heading for description of role. But we have "What You Will Do" etc. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have sections: "What You Will Do" (Responsibilities). "How You Will Make An Impact" (maybe also responsibilities). "What You Will Bring To The Role" (Requirements/Qualifications/Skills). "WE TAKE CARE OF OUR PEOPLE" (Benefits). Also we have salary range: Minimum Salary: $ 39,088.00 Maximum Salary: $ 58,632.00. Also schedule: Full-time. Also location: United States-Georgia-Atlanta, Work Locations Atlanta, GA. Also Job Type Regular, Overtime Status Non-exempt. But we should not include Job ID etc. We can include location maybe as a short paragraph? Not required heading. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include location and schedule in a short paragraph maybe under a generic "Details" but we shouldn't create a heading unless we have real content. Could include a short paragraph after benefits maybe. We need to avoid boilerplate: EEO, California Privacy Notice, etc. Remove those. Also remove duplicated lines: The "What You Will Do" and "How You Will Make An Impact" have overlapping content; we need to preserve all substantive information but not duplicate. We can combine them into responsibilities. Let's extract responsibilities: From "What You Will Do": - The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. - This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. - This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment. From "How You Will Make An Impact": - Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts - Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution. - Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards - Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards. - Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations. - Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution. - Please note this position will work with daily phone-based collection activity on past-due accounts. We need to combine and deduplicate. Many points overlap. We'll produce a concise but comprehensive list. Responsibilities list items: - Research, verify, and update customer contact information using approved skip tracing tools, internal systems, public records, and other authorized resources. - Contact customers and authorized third parties to confirm/verify contact information, discuss account status, and assist/facilitate payment arrangements within assigned authority. - Document account activity accurately, including research findings, call notes, and follow-up actions, adhering to documentation standards. - Follow company policies, regulatory requirements, and compliance standards. - Support a professional customer experience in a structured collections environment. - Review assigned accounts, prioritize daily work, follow established workflows, and meet productivity, quality, compliance, and service expectations. - Partner with internal teams (collections, customer service, fraud, operations) to escalate issues, clarify information, and support timely resolution. - Perform daily phone-based collection activity on past-due accounts. Now requirements/qualifications/skills: "What You Will Bring To The Role" includes: - 2–3 years of prior skip tracing and collections/collector experience. - Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred. - Experience working in a regulated or compliance-focused environment preferred. - High school graduate or GED equivalent. - Basic understanding of customer service, collections, account servicing, and/or back-office support processes. - Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications. - Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information. - Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity. - Effective verbal and written communication skills for customer, third-party, and internal partner interactions. - Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations. - Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate. - Proven track record with delivering seamless customer experiences. - Ability to thrive in a performance coaching environment. We can categorize into Requirements (experience, education) and Skills (abilities). But we can just have a single "Requirements" section with bullet list, or separate "Qualifications" and "Skills". The instruction says we can use those headings if we have real content. We have both qualifications and skills. Let's create: -

Requirements

for experience and education. -

Skills

for abilities. But we need to avoid thin sections. We have enough content for both. Requirements bullet list: - 2–3 years of prior skip tracing and collections/collector experience. - Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred. - Experience working in a regulated or compliance-focused environment preferred. - High school graduate or GED equivalent. - Basic understanding of customer service, collections, account servicing, and/or back-office support processes. Skills bullet list: - Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications. - Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information. - Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity. - Effective verbal and written communication skills for customer, third-party, and internal partner interactions. - Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations. - Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate. - Proven track record with delivering seamless customer experiences. - Ability to thrive in a performance coaching environment. Now Benefits: from "WE TAKE CARE OF OUR PEOPLE" Benefits Highlights: - Vehicle perks – monthly vehicle allowance plus purchase and lease discounts - Comprehensive health coverage – medical, dental, and vision plans - Employer-funded HSA contributions to help reduce healthcare costs - 401(k) with company match and immediate vesting from day one - 100% company-paid life and disability insurance - Wellbeing benefits including fitness and health resources - Leadership programs and career development that support continuous learning - Paid Volunteer Time Off and a company charitable donation in your honor We'll put those in

• . Pay: we have Minimum Salary: $ 39,088.00 Maximum Salary: $ 58,632.00. So we can create a Pay section with a paragraph stating the salary range. Schedule: we have Full-time. Also maybe Overtime Status Non-exempt, Job Type Regular. But schedule heading only if we have schedule info. We have Full-time. So we can create Schedule section with a paragraph: Full-time. We should not include location as a heading; we can include location in a short paragraph maybe after Benefits or before Pay. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Location is minor metadata, we can include a short paragraph. We need to output only HTML fragment, no /, no markdown fences. Thus final HTML:

  About the role

  maybe we need an About the role section? The intro paragraph about company could be considered About the role? Actually "About the role" is usually a brief description of the role. We have "What You Will Do" etc. But we could still include an About the role section summarizing the role purpose: The Skip Tracing Associate supports delinquent account resolution... But that is already in responsibilities. However we could still include an About the role section with a brief summary: The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information... But that would duplicate. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we create an About the role section, we need to put some content there. We could put a short summary of the role purpose that is not elsewhere? The "What You Will Do" already describes responsibilities. The About the role could be a brief overview: The Skip Tracing Associate supports delinquent account resolution... That is essentially same as first bullet. Might be considered duplication but still preserving info. However we risk duplicating content. The instruction says do NOT invent or summarize away detail. Duplication is not prohibited explicitly, but we should avoid unnecessary duplication? It says "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication preserves detail, not summarizing away. It's okay but maybe better to avoid redundancy. We could skip About the role and start with Responsibilities. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't mandate we must include About the role; we include only when posting has real specific content for it. The posting does not have a distinct "About the role" paragraph separate from responsibilities. So we can omit About the role. Thus sections: Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Possibly also a short paragraph for location/metadata. Let's craft:

  Responsibilities

  • Research, verify, and update customer contact information using approved skip tracing tools, internal systems, public records, and other authorized resources.
  • Contact customers and authorized third parties to confirm/verify contact information, discuss account status, and assist/facilitate payment arrangements within assigned authority.
  • Document account activity accurately, including research