Skip Tracing and Collections Associate
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract sections: About the role (intro), Responsibilities (What You Will Do), Requirements/Qualifications (What You Will Bring To The Role), Benefits (WE TAKE CARE OF OUR PEOPLE + Benefits Highlights), Pay (Minimum Salary: $39,088.00 Maximum Salary: $58,632.00), Schedule (Full-time). Also maybe Location? Not required but could be minor metadata folded into a short
. We can include location in a short paragraph.
We must not include boilerplate like EEO, privacy notice, etc. Also remove "Apply today.", "What Happens Next", "Other Details", etc.
We need to preserve all substantive information. Let's parse content.
Intro paragraph: "Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement."
That's about the company/role. We'll put under
About the role
with containing that.
Responsibilities: "What You Will Do The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment."
Then "How You Will Make An Impact" includes bullet-like sentences but not bullet list. We need to convert to list items. The text: "Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution effortsContact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution. Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standardsUpdate account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution. Please note this position will work with daily phone-based collection activity on past-due accounts."
We need to split into separate list items. Each sentence separated by a period but some missing spaces. Let's parse:
- Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts
- Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution.
- Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards
- Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.
- Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.
- Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution.
- Please note this position will work with daily phone-based collection activity on past-due accounts.
We'll put these as
- items.
Requirements/Qualifications: "What You Will Bring To The Role 2–3 years of prior skip tracing and collections/collector experience.Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.Experience working in a regulated or compliance-focused environment preferred.High school graduate or GED equivalentBasic understanding of customer service, collections, account servicing, and/or back-office support processes.Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.Effective verbal and written communication skills for customer, third-party, and internal partner interactions.Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.Proven track record with delivering seamless customer experiences.Ability to thrive in a performance coaching environment."
We need to split into list items. Each sentence separated by period but some missing spaces. Let's parse:
- 2–3 years of prior skip tracing and collections/collector experience.
- Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.
- Experience working in a regulated or compliance-focused environment preferred.
- High school graduate or GED equivalent
- Basic understanding of customer service, collections, account servicing, and/or back-office support processes.
- Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.
- Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.
- Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.
- Effective verbal and written communication skills for customer, third-party, and internal partner interactions.
- Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.
- Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.
- Proven track record with delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
We'll put under
Requirements
or Qualifications
. The instruction list includes Requirements, Qualifications, Skills. We can combine into Requirements (or Qualifications). Since it's about what you bring, we can use Qualifications
. We'll decide.
Benefits: "WE TAKE CARE OF OUR PEOPLE At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond. Benefits Highlights Vehicle perks – monthly vehicle allowance plus purchase and lease discountsComprehensive health coverage – medical, dental, and vision plansEmployer-funded HSA contributions to help reduce healthcare costs401(k) with company match and immediate vesting from day one100% company-paid life and disability insuranceWellbeing benefits including fitness and health resourcesLeadership programs and career development that support continuous learningPaid Volunteer Time Off and a company charitable donation in your honor"
We need to parse into list items. The text after "Benefits Highlights" seems to be a run-on. Let's split by capital letters maybe. Items:
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
We'll put under Benefits
with - .
Pay: "Minimum Salary: $ 39,088.00 Maximum Salary: $ 58,632.00". We'll put under
Pay
with maybe.
Schedule: "Schedule Full-time". We'll put under
Schedule
with Full-time
.
Location: "Primary Location United States-Texas-Plano Work Locations Dallas, TX". Could be minor metadata; we can include a short after maybe before sections or after. The instruction: fold minor metadata into a short
or drop it. We'll include a
with location info.
We must not include any boilerplate like EEO, privacy notice, etc.
Now produce HTML fragment.
Structure:
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.
Primary Location: United States-Texas-Plano; Work Locations: Dallas, TX
About the role
... (intro) maybe we already used intro; but we need About the role section separate from intro? The intro already is about the company/role. Could treat that as About the role. So we may not need separate intro paragraph; we can put the intro under About the role. Then we can drop the separate location paragraph maybe after About the role? But location is minor metadata; we can include after About the role as a short p.
Thus:
About the role
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract sections: About the role (intro), Responsibilities (What You Will Do), Requirements/Qualifications (What You Will Bring To The Role), Benefits (WE TAKE CARE OF OUR PEOPLE + Benefits Highlights), Pay (Minimum Salary: $39,088.00 Maximum Salary: $58,632.00), Schedule (Full-time). Also maybe Location? Not required but could be minor metadata folded into a short
. We can include location in a short paragraph. We must not include boilerplate like EEO, privacy notice, etc. Also remove "Apply today.", "What Happens Next", "Other Details", etc. We need to preserve all substantive information. Let's parse content. Intro paragraph: "Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement." That's about the company/role. We'll put under
About the role
withcontaining that. Responsibilities: "What You Will Do The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment." Then "How You Will Make An Impact" includes bullet-like sentences but not bullet list. We need to convert to list items. The text: "Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution effortsContact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution. Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standardsUpdate account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution. Please note this position will work with daily phone-based collection activity on past-due accounts." We need to split into separate list items. Each sentence separated by a period but some missing spaces. Let's parse: - Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts - Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution. - Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards - Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards. - Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations. - Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution. - Please note this position will work with daily phone-based collection activity on past-due accounts. We'll put these as
- items.
Requirements/Qualifications: "What You Will Bring To The Role 2–3 years of prior skip tracing and collections/collector experience.Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.Experience working in a regulated or compliance-focused environment preferred.High school graduate or GED equivalentBasic understanding of customer service, collections, account servicing, and/or back-office support processes.Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.Effective verbal and written communication skills for customer, third-party, and internal partner interactions.Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.Proven track record with delivering seamless customer experiences.Ability to thrive in a performance coaching environment."
We need to split into list items. Each sentence separated by period but some missing spaces. Let's parse:
- 2–3 years of prior skip tracing and collections/collector experience.
- Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.
- Experience working in a regulated or compliance-focused environment preferred.
- High school graduate or GED equivalent
- Basic understanding of customer service, collections, account servicing, and/or back-office support processes.
- Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.
- Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.
- Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.
- Effective verbal and written communication skills for customer, third-party, and internal partner interactions.
- Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.
- Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.
- Proven track record with delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
We'll put under
Requirements
orQualifications
. The instruction list includes Requirements, Qualifications, Skills. We can combine into Requirements (or Qualifications). Since it's about what you bring, we can useQualifications
. We'll decide. Benefits: "WE TAKE CARE OF OUR PEOPLE At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond. Benefits Highlights Vehicle perks – monthly vehicle allowance plus purchase and lease discountsComprehensive health coverage – medical, dental, and vision plansEmployer-funded HSA contributions to help reduce healthcare costs401(k) with company match and immediate vesting from day one100% company-paid life and disability insuranceWellbeing benefits including fitness and health resourcesLeadership programs and career development that support continuous learningPaid Volunteer Time Off and a company charitable donation in your honor" We need to parse into list items. The text after "Benefits Highlights" seems to be a run-on. Let's split by capital letters maybe. Items: - Vehicle perks – monthly vehicle allowance plus purchase and lease discounts - Comprehensive health coverage – medical, dental, and vision plans - Employer-funded HSA contributions to help reduce healthcare costs - 401(k) with company match and immediate vesting from day one - 100% company-paid life and disability insurance - Wellbeing benefits including fitness and health resources - Leadership programs and career development that support continuous learning - Paid Volunteer Time Off and a company charitable donation in your honor We'll put underBenefits
with- .
Pay: "Minimum Salary: $ 39,088.00 Maximum Salary: $ 58,632.00". We'll put under
Pay
withmaybe. Schedule: "Schedule Full-time". We'll put under
Schedule
withFull-time
. Location: "Primary Location United States-Texas-Plano Work Locations Dallas, TX". Could be minor metadata; we can include a shortafter maybe before sections or after. The instruction: fold minor metadata into a short
or drop it. We'll include a
with location info. We must not include any boilerplate like EEO, privacy notice, etc. Now produce HTML fragment. Structure:
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.
Primary Location: United States-Texas-Plano; Work Locations: Dallas, TX
About the role
... (intro) maybe we already used intro; but we need About the role section separate from intro? The intro already is about the company/role. Could treat that as About the role. So we may not need separate intro paragraph; we can put the intro under About the role. Then we can drop the separate location paragraph maybe after About the role? But location is minor metadata; we can include after About the role as a short p. Thus:
About the role
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At
- .
Pay: "Minimum Salary: $ 39,088.00 Maximum Salary: $ 58,632.00". We'll put under