SkillBridge DOD - Field Service Technician

About the role

Carolina Handling, established in 1966, is the exclusive Raymond Solutions and Support Center in the Southeast, serving North Carolina, South Carolina, Georgia, Alabama, and the upper panhandle of Florida. We are a single-source provider for intralogistics expertise, offering proven capabilities in new and used lift trucks, fleet optimization, fleet service, warehouse automation, and training.

Responsibilities

• To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need.
• To provide complete customer satisfaction in a polite and professional manner while working in a team environment.
• To effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend action necessary to correct the situation to the customer.
• To exhibit a professional demeanor, promote goodwill between the company and customers by providing a superior level of customer service.
• To perform necessary repairs to correct analyzed situations in a professional and productive manner.
• To perform scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively address needed repairs with the customer.
• To maintain parts and supplies inventory in service van and maintain van service.
• To be responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.
• To perform other duties as assigned.

Requirements

• Need to maintain a valid driver license.
• Preferred one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management and co-workers.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
• Ability to safely operate drills, grinders, presses, forklift, hoists, overhead cranes and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.

Qualifications

• High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management and co-workers.
• Ability to read and interpret schematics.
• Ability to read and understand necessary service and training manuals.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to perform arithmetic calculations involving fractions, decimals and percentages.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
• Ability to effectively utilize volt, ohm and multi-meters.
• Demonstrate a good mechanical and electrical aptitude.
• Ability to safely operate drills, grinders, presses, forklift, hoists, overhead cranes and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.

Skills

• Knowledge of industry innovations and product availability.
• Ability to troubleshoot and repair equipment.
• Effective communication skills.
• Safe operation of various tools and equipment.
• Ability to follow instructions and perform arithmetic calculations.

Benefits

• Paid vacation & sick time
• Defined career progression
• Boot allowance
• High-quality uniforms
• Medical/dental/vision insurance
• 401(k) w/ match
• Tuition reimbursement
• Paternity & maternity leave
• Weekly pay
• Profit share
• Yearly bonuses
• Annual merit increases

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on customer needs.