Ski Valet Technician

About the role

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. Valet technicians are the face of Ski Butlers at our on-site hotel service center locations. This role aims to provide a seamless experience for all hotel guests using the hotel's skier services. From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel team members and create a genuine, personal hospitality experience unlike any other.

Responsibilities

• Uphold Ski Butlers and Edgewood brand standards through exceptional customer service while meeting our Key Customer Requirements: KCR #1: On Time - arriving within 5 minutes of the agreed upon time, KCR #2: Communication - setting clear expectations around the entire scope of service, KCR #3: Equipment - choosing the right equipment for each guest given their skills and current conditions at the resort
• Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
• Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Aid guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
• Set up the next shift and future team members for success
• Enhance the overall skier experience

Requirements

• Expect weekend and holiday work
• Daily operations broken into morning and evening shifts
• Previous hospitality experience preferred, not required!

Qualifications

• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
• Anticipate guest needs
• Re-stock amenities
• Work confidently in a fast-paced environment

Skills

• Exceptional customer service
• Time management
• Equipment handling and maintenance
• Communication skills
• Problem-solving skills

Benefits

• Reimbursement for Epic Tahoe Local Pass
• Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old

Pay

$18/hour base wage, plus tips.

Schedule

Seasonal, full and part time roles available. Daily operations broken into morning and evening shifts. Expect weekend and holiday work.