Ski Valet - Limelight Snowmass - Winter

Position Summary

The Ski Valet stores and retrieves guest ski equipment in an efficient and courteous manner. Assists in numerous functions related to maintaining efficient and high-quality shop operations. This position reports to the Front Office Manager.

Essential Job Functions/Key Job Responsibilities

• Provide fast, accurate and appropriate storage and retrieval of a variety of winter sports equipment
• Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
• Act independently to assure efficient, clean and organized shop/facilities operations at all times
• Maintain a broad knowledge base adequate to answer all guest equipment-related queries as well as a variety of resort-wide information
• Acquire and retain detailed Rental and Retail product knowledge to best serve guests
• Utilize great attention to detail in the completion of all tasks and in supporting daily shop operations
• Run skis and snowboards over waxing equipment when required
• Comply with required risk management and indemnification procedures
• Other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 1 year previous rental shop experience preferred
• 1 year previous customer service experience preferred
• Knowledge of product or service
• Strong knowledge of surrounding town and areas
• Basic industry terminology
• Proficiency in communicating clearly both verbally and in writing to team members
• Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
• Report to work in compliance with grooming standards
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
• Ability to multi-task and to control a busy environment

Job Benefits

• Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks