Ski Technician - South Lake Tahoe

About the role

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Requirements

• Valid Drivers License Required.
• No previous experience required!

Responsibilities

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods:
  • Traditional - in-accommodation boot fitting and ski teching
  • Express - No contact drop-off delivery
  • Continued focus on our three Key Customer Requirements:
    • KCR #1: On Time - Arriving within 5 minutes of the agreed upon time
    • KCR #2: Communication - Setting clear expectations around the entire scope of service
    • KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort
• Support: Provide equipment support to our guests within 45 minutes
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success
• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment

Benefits

• Free Alterra Mountain Company Employee pass: Reimbursement for Epic Tahoe Local Pass
• Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday* (Barring blackout dates at Deer Valley)
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old

Pay

$18/hour base wage, plus generous tips

Schedule

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Seasonal, full- and part-time roles available.