Ski Technician - Rental Delivery - Telluride Ski Resort

About the role

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun! We offer subsidized housing in Mountain Village to select new hires.

Responsibilities

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements:
  • KCR #1: On Time - Arriving within 5 minutes of the agreed upon time
  • KCR #2: Communication - Setting clear expectations around the entire scope of service
  • KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort
• Support: Provide equipment support to our guests within 45 minutes
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success
• Secondary Responsibilities: Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment

Requirements

• Expect weekend and holiday work.
• Daily operations broken into morning and evening shifts.
• No previous experience required.

Pay

$18/hour, plus generous tips.

Benefits

• Free Alterra Mountain Company Employee Pass – Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
• Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
• Ski Pass for Telluride Ski Resort
• Discounted access to 500+ industry brands
• Generous discounts to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees – covers preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, free multilingual behavioral health
• Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources