Ski & Snowboard School Support Services Representative - Winter 26-27

About the Company

Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place and united by purpose, the company values living fully, honoring people and place, taking the long view, and pursuing excellence. Aspen Skiing Company offers unforgettable experiences at the confluence of nature, culture, and recreation, with 5,680 acres of skiable terrain, over 40 ski lifts, and more than 410 trails. The company also operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and sustainably sourced on-mountain food and beverage outlets.

About the Role

The Ski & Snowboard School (S3) Support Services Representative supports daily operations across indoor and outdoor S3 facilities to ensure a seamless guest and staff experience. This position reports to the Support Services Supervisor.

Responsibilities

• Indoor Support Services:
  • Facilitate equipment rentals for children, including processing transactions, collecting payment, fitting and sizing equipment, and managing check-in and check-out procedures.
  • Support communication between S3 personnel and parents to ensure accurate information and a positive guest experience.
  • Set up and tear down indoor facilities daily, ensuring a clean, welcoming, and efficient environment for children and staff.
  • Assist with registration tasks including placing children in classes, inputting and filing forms, and helping to locate children separated from their groups.
  • Follow food safety procedures and assist with lunch ordering, preparation, serving, and clean-up.
  • Engage with children indoors when they are unable to participate outside, offering games, crafts, and encouragement.
• Outdoor Support Services:
  • Set up and tear down outdoor teaching areas to maintain a professional and consistent environment optimized for instruction.
  • Maintain children’s teaching terrain, including shoveling snow, setting up signage, and installing or repairing fencing and on-mountain features.
  • Assist with S3 guest check-in by greeting families, answering questions, and supporting class organization alongside Supervisors and Coordinators.
  • Assist in organizing and operating ski school races, including racecourse set-up, timing logistics, and guest flow at start and finish areas.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Minimum of 6 months experience in a guest-facing, service-oriented role preferred.
• Prior experience working with children or in outdoor recreation environments preferred.

Skills

• Working knowledge of child supervision practices and guest service standards preferred.
• Proficiency in Microsoft Word and Excel; general computer literacy required.
• Fluency in English required; Spanish or Portuguese helpful.
• Strong interpersonal skills with the ability to communicate effectively with children, parents, and team members.
• Able to multitask and remain composed in a fast-paced, dynamic environment.
• Skilled at maintaining a clean, organized, and welcoming workspace.
• Capable of safely lifting and setting up equipment and teaching tools.
• Able to work outdoors for extended periods in varying weather conditions.
• Demonstrates sound judgment and remains calm under pressure.
• Dependable, punctual, and collaborative team member.

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, bend, or be on your feet for extended periods of time.
• Regularly work in wet, cold, or hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements.
• May be required to walk on slippery and uneven surfaces.
• Must be able to frequently lift, push, or pull up to 50 lbs. individually or with assistance.

Benefits

• Paid Time Off Programs.
• Paid Leave Programs.
• Employee Ski Pass and Dependent Ski Passes.
• Other company perks.

This position is classified as a seasonal full-time role.