SKI & RIDE SCHOOL SUPERVISOR

Job Summary

In charge of coordinating the winter ski & snowboard trainings, private and group daily lessons, and select other programs at Bolton Valley, while promoting outdoor recreation by providing top-quality lessons and activities in a fun learning environment.

Essential Functions

• Ultimately responsible for scheduling staff for daily lessons, trainings, and assisting with programs.
• Work with Supervisors and Coordinators in striving for the overall harmony and cohesiveness of the entire Season long winter program.
• Help coordinate onboarding, training, new hire paperwork, and schedules for all seasonal personnel in those programs.
• Works with Ski and Ride School Manager to streamline programs, increasing revenue while monitoring payroll and COGS.
• Coordinate and conduct training sessions for both new and returning staff and support them on the slopes and hill throughout multiple seasons.
• Schedule employees according to anticipated customer needs.
• Work with Manager to design a budget and oversee the finances of the department.
• Encourage the professional development of instructors and coaches through in-house clinics and PSIA, AASI and other teaching organizations.
• Teach lessons when needed.
• Provide support to all Programming Departments as needed.
• Continues to monitor other programming at other mountains and recreation areas, while working with Director to create new programs.

Customer Service Expectations

The Ski and Ride School Supervisor has frequent face-to-face and phone contact with customers. Must be helpful, friendly, courteous, and professional in accordance with Bolton’s commitment to providing superior customer service.

Required Qualifications

• 1-2 minimum years teaching skiing or snowboarding.
• Level 1 PSIA/AASI Certification.
• Excellent organizational, supervisory and customer service skills.
• Knowledge of PSIA/AASI certification process.
• C competent computer skills.
• Ability to work well with staff, other departments, and the public.
• Ability to ski safely and confidently in all ski conditions and in varying types of terrain at all time.

Preferred Qualifications

• Highschool Diploma.
• Level 2 PSIA/AASI certification; Level 1 Child Specialist PSIA/AASI certification.
• 1-2 Years of coordination experience.
• 2-3 Years of ski resort experience.

Physical And Mental Demands

• Physical demands of potentially skiing or snowboarding all day.
• Stress involved with customer contact and coordination of a high number of workers.

Work Environment

Work is performed both outside in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces, as well as indoors. Indoor time is spent on the computer, phone, and interacting with customers.

Disclaimer

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.