Ski & Ride School Sales and Reservations Agent

About the role

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, an array of dining venues, and a fully appointed Health and Recreation Center. Join an all-star team dedicated to delivering an unparalleled guest experience and make this your best season yet by taking advantage of everything Vermont has to offer.

The Sugarbush Ski & Ride School is seeking Sales and Reservations Agents for the 26/27 Winter Season. Sales and Reservations Agents are the front line for the Ski & Ride School, working closely with guests (often as the first point of contact) via phones, walk-up sales, and emailed inquiries. The role combines guest services, point-of-sale, and accurate reservation data entry. Agents must understand, retain, and explain all lesson programs to interested guests and sell other resort products such as lift tickets and rentals.

Responsibilities

• Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and account for sales with an accurate daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Check voice mail and return calls multiple times daily.
• Monitor and resolve guest's reservations and scheduling needs and issues.
• Become acquainted with Ski & Ride School Instructors to best fit guests with coaches.
• Choose the correct product with the correct discount on the correct day of the week for the correct person.
• Maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.
• Work in three locations: Children's Ski School (The Schoolhouse), Private/Adult Group Lessons (The Farmhouse) and Call Center (lower level in The Farmhouse). Location flexibility and knowledge of each location are essential to job performance.

Qualifications

• High school education required.
• Clerical/office work/Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must