Skier Services Reservation Agent - Winter 2026 - 27

About the role

Reservation Agents are responsible for reserving winter Skier Services products over the phone, including ski school classes, ski rentals, childcare, and private lessons.

Responsibilities

• Communicate departmental services, policies, and procedures to guests in a professional manner
• Accurately book reservations with great attention to detail
• Assist with all office and reservation-related tasks and complete assigned daily duties in a timely and accurate manner
• Handle demanding situations with guests calmly and professionally
• Help maintain and encourage a sense of teamwork among coworkers
• Other duties as assigned

Qualifications

• Strong communication, customer service, and organizational skills
• Exceptional knowledge of PC-based computer systems and the ability to master multiple new programs and informational platforms
• Ability to multitask while operating computer and phone systems
• Flexible schedule with 7 day per week availability
• Must attend training sessions prior to season opening
• Typing speed of at least 35 WPM

Schedule

• Start dates: 10/19/26 OR 11/9/26, through 3/31/27
• Two-week training on-site Monday-Friday, then begin Full Time or Part Time schedule
• FT (4 days per week) or PT (3 days per week)
• Training and probationary period through early December on-site at Snow Park Lodge, after which agents may work 50% on-site and 50% remotely

Pay

$21.00 per hour

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match