Ski & Snowboard School Sales and Reservations Supervisor - Winter 2026-27

Priorities and Organizational Management

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
• Schedule and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season

Business Growth and Operational Support

• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team

Guest Service and Team Leadership

• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence
• Evaluate experiences, resolve guest concerns promptly, and communicate essential information frequently and accurately across teams

Collaboration and Product Knowledge

• Collaborate with other departments to enhance product knowledge and expand operational support
• Aid S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
• Lead employee recognition, disciplinary action, and performance management to develop staff

Underground Teaching and Business Growth

• Lead employee recognition, disciplinary action, and performance management to develop staff
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Qualifications

• High School Diploma or equivalent required, college degree preferred
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required
• Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
• Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred

Knowledge, Skills & Abilities

• Strong computer skills including POS software, scheduling software, RTP, ProCard, email, Microsoft products, and other business software
• Comprehensive knowledge of sales operations and guest service principles
• Excellent communication and collaboration skills for working with internal teams and external partners
• Strong problem-solving skills with the ability to maintain professionalism and composure in guest-facing and high-pressure situations
• Skilled at analyzing sales data to identify trends and prioritize opportunities for revenue growth
• Commitment to delivering exceptional guest experiences and fostering team collaboration
• Ability to multitask and manage competing priorities effectively

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time
• Kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks