Ski & Ride School Supervisor - Winter 26/27
About the role
Affordable on-mountain employee housing is available for rent. Work location: 10 Snowshoe Drive, Snowshoe, WV 26209. The position starts at the end of November and beginning of December, with openings throughout the season. Seasonal work involves temporary employment tied to specific times of the year. Snowshoe Mountain Resort is seeking an organized and enthusiastic individual to supervise our Ski and Snowboard School. In this role, you'll manage lesson assignments, create instructor schedules, and oversee staff training to ensure a memorable experience for both guests and staff. If you're passionate about snow sports and excel at guiding others, join our team of dedicated Ski Instructors. Turn your love for skiing into a rewarding career with us! Apply now to be a key player in delivering exceptional mountain experiences.
Responsibilities
- Manage lesson activities by assessing guest needs, aligning staff with those needs, and ensuring proper children's check-out procedures.
- Train staff by developing and implementing orientation programs, educating on current PSIA/AASI methods, and preparing for certification exams.
- Schedule staff to ensure appropriate coverage based on workload and communication with the operations scheduler.
- Monitor lesson quality by observing group dynamics and assisting with special needs.
- Handle service recovery by addressing and resolving guest concerns effectively.
- Evaluate employee performance through feedback logs, coaching, policy enforcement, and performance reviews.
- Maintain facilities by overseeing daily clean-up, snow removal, flag operations, and ensuring teaching aids are available.
- Ensure report accuracy by verifying lesson records, approving payroll reports, and managing incident logs.
- Contribute to the team by achieving related results as needed.
Requirements
- High School Diploma or GED preferred.
- PSIA/AASI Level II (or higher) or comparable (four years full-time teaching experience would be comparable).
- Knowledge of safety practices, CPR/first aid certification preferred.