Ski Delivery Technician

About the role

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Requirements

• Valid Driver's License required.
• Expect weekend and holiday work.

Perks and benefits

• Free Alterra Mountain Company Employee pass
• Free Big Sky Resort Black Pass for full time employees only (No blackouts!)
• Unlimited access to all Alterra Mountain Company owned ski resorts
• Free Ikon Base Pass for both part time and full time
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old

Primary responsibilities

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our two primary delivery methods: Traditional - in-accommodation boot fitting and ski teching & Express - No contact drop-off delivery.
• Continued focus on our three Key Customer Requirements: KCR #1: On Time - Arriving within 5 minutes of the agreed upon time, KCR #2: Communication - Setting clear expectations around the entire scope of service, and KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort.

Secondary responsibilities

• Provide equipment support to our guests within 45 minutes
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success