SIU Support Specialist

Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Today the Berkley brand comprises more than 60 businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.

Responsibilities

• Support the SIU and Claims departments by conducting research, analysis, and triage activities to identify, document, and escalate potential fraud, while ensuring accuracy, compliance, and effective coordination with investigative staff.
• Conduct comprehensive background investigations using public-record databases, online resources, and social media.
• Validate the accuracy and relevance of data gathered from multiple sources.
• Prepare detailed, timely, and accurate reports documenting investigative findings.
• Capture all investigative requests and triage actions within the SIU tracking system.
• Ensure adherence to all privacy, confidentiality, and compliance requirements.
• Support investigators by gathering and analyzing claim, provider, and claimant information.
• Monitor internal and external data sources to proactively identify potential fraud and emerging patterns.
• Escalate suspicious activity to SIU leadership for review and follow-up.
• Coordinate with SIU and Claims staff to support effective and efficient case resolution.
• Manage sensitive and confidential information with discretion and sound judgment.
• Balance independent analytical work with active participation in collaborative investigative efforts.

Qualifications

• Minimum of one to three years of insurance experience.
• Knowledge of insurance claims handling processes.
• Prior experience conducting investigative work is preferred but not required.
• Associate’s degree or Bachelor’s degree preferred.

Additional Requirements

Primary location: Urbandale, IA. Additional locations: Miami, FL; Irving, TX.

Sponsorship is not offered for this role.