SITECH Support Specialist Level 1

SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products and services, is seeking a Support Specialist.

About the role

The Support Specialist provides technical support and training to customers and the SITECH Sales Team on all Trimble Civil Engineering and Construction products and services. This role builds customer relationships, recommends additional products and services, collaborates with the Sales Team to understand customer needs, and promotes sales activities.

Responsibilities

• Troubleshoot and support customers on Trimble products in the field and over the phone.
• Conduct classroom training on Trimble products.
• Assist in the development, documentation, and maintenance of support-related processes.
• Collaborate with the Sales Team to understand customer needs and promote sales activities.

Requirements

• Ability to work safely and promote an accident-free mentality.
• Strong mechanical aptitude and understanding of construction and machine control products.
• Excellent written and verbal communication skills, with the ability to interact professionally with customers at all levels.
• Ability to think quickly to handle customer situations and produce immediate results.
• Valid driver’s license, good driving record, and willingness to travel.
• Proficiency with Microsoft Office and strong computer skills.

Qualifications

• Ability to train customers on construction and survey technology products and services.

Preferred Qualifications

• Construction and survey field experience using Trimble Civil Engineering and Construction products.
• Experience using Trimble Machine Control Systems: Earthworks, GCS, Accugrade.
• Experience using Trimble Site Positioning Systems: Total Stations, Data Collectors, GPS/GNSS Receivers, Siteworks, and SCS900 Site Controller Software.
• Experience with Trimble Business Center Software, 3-D modeling, CAD/AutoCAD, and Takeoff.
• Strong knowledge of road construction surveying and design, including proper surveying practices.
• Ability to work in a team environment and be self-motivated.