SITECH Repair Center Specialist

Harnish Group Inc. is the Caterpillar Dealer serving Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota, and the state of Alaska. Our member companies include N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar and other manufacturers. As a family-owned and managed company, our mission is to help customers succeed by providing premier business solutions through engaged employees, teamwork, and excellence.

About the role

Cutting-edge technology in Trimble/CAT-branded construction machine control is driving the need for a Repair Specialist for SITECH NW at our Kent, WA branch.

Responsibilities

• Assemble, adjust/calibrate, clean, and test instruments and subassemblies.
• Perform wiring diagnostics and troubleshooting of instruments, components, and systems.
• Read calipers, height gauges, collimators, VOMs, and other measuring devices proficiently.
• Demonstrate understanding of complicated mechanical components, precision fit recommendations, instrument qualifications, and calibrations.
• Provide support and troubleshooting to customers and service technicians.
• Answer questions and resolve issues involving the appropriate SITECH staff.
• Provide technical support for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Capture all pertinent customer information including purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements

• High school diploma or GED required.
• Technical school or 3 years of verifiable experience in optical-mechanical assembly required.
• Soldering and electrical circuitry experience preferred.
• Experience in programming or building computers desired.
• Fine motor skills/manual dexterity required, including pinching, pressing, rotating, using tweezers, and delicate tool work.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Must be able to lift and move 40 lbs, with or without assistance.

Benefits

• Competitive salary between $30.50 and $41.70 an hour.
• Health benefits.
• Vacation and sick leave.
• Life insurance.
• 401(k) with profit sharing and company match.