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Jobs · Information Technology · Indiana

SITEC - Help Desk Specialist - Camp H.M. Smith, HI

Peraton · Smith, IN · 3 days ago
On-siteInformation Technology$80k–$128k/yrFull-time

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, Peraton delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services.

About the Role

Peraton requires Help Desk Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Position is located in Camp HM Smith, HI. The Help Desk provides support to users in resolving problems using help desk center tools. Responsibilities may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. The Help Desk technician will provide EOC Site/Local help desk services and act as the POC for creating, responding to, and resolving end user incidents.

Responsibilities

  • Creating tickets within the IT Service Management (ITSM) tool
  • Troubleshooting and repairing end user devices
  • Installing and troubleshooting software
  • Re-imaging hardware
  • Performing shared file access maintenance
  • Maintaining accounts
  • Creating tokens
  • Resetting CAC/Token pins
  • Maintaining local registration authority capabilities
  • Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers
  • Ensuring incidents are routed and/or escalated to the appropriate support group
  • Escalating tickets to other IT support groups and/or vendor support

Requirements

  • BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 years of experience
  • DoD TS/SCI clearance is required
  • DoD 8570.01-M IAT II certification required
  • General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
  • Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations, and prior supervision of help desk employees
  • Must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude

Qualifications

Highly Desired Qualification: Compliance with DoW 8140 under the Work Role Code 411 - Intermediate level or higher. Must be completed by 01Oct26.

Pay

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays.

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