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Jobs · Information Technology · Indiana

SITEC - Project Manager - Camp H.M. Smith, HI

Peraton · Smith, IN · 1 mo ago
On-siteInformation Technology$112k–$179k/yrFull-time

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extends to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face.

Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires Operations Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. This position is located at Camp H.M. Smith. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services.

  • Manage and oversee daily operations across the assigned teams
  • Manage resources and workforce across daily operations as well as participation in customer-sponsored projects as required
  • Ensure Service Requests are assigned and resolved or fulfilled based on their assigned priority and SLA
  • Provide coordination between the assigned teams and escalated work centers to ensure collaborative problem-solving
  • Recommend training and professional development for team members
  • Develop and implement a cross-training program to improve depth in each functional area assigned
  • Develop strong working relationships with senior leader end-users across the organization, and assist in communicating their requirements to the J6
  • Develop and continuously improve a catalog of Standard Operating Procedures covering common tasks, ensuring the workforce maximizes its use
  • Reallocate resources to address changing needs and surges in effort, to include providing support to project efforts
  • Assess and recommend improvements to the team's toolsets, including tools and applications used to troubleshoot, collaborate, remotely support, and problem solve
  • Advocate for and lead Continuous Improvement in all facets of Customer Support activities, including processes, evolving technologies, standards, and communication

Duties

  • Manage and oversee daily operations across the assigned teams
  • Manage resources and workforce across daily operations as well as participation in customer-sponsored projects as required
  • Ensure Service Requests are assigned and resolved or fulfilled based on their assigned priority and SLA
  • Provide coordination between the assigned teams and escalated work centers to ensure collaborative problem-solving
  • Recommend training and professional development for team members
  • Develop and implement a cross-training program to improve depth in each functional area assigned
  • Develop strong working relationships with senior leader end-users across the organization, and assist in communicating their requirements to the J6
  • Develop and continuously improve a catalog of Standard Operating Procedures covering common tasks, ensuring the workforce maximizes its use
  • Reallocate resources to address changing needs and surges in effort, to include providing support to project efforts
  • Assess and recommend improvements to the team's toolsets, including tools and applications used to troubleshoot, collaborate, remotely support, and problem solve
  • Advocate for and lead Continuous Improvement in all facets of Customer Support activities, including processes, evolving technologies, standards, and communication

Qualifications

  • Minimum of 10 years experience
  • DoD TS/SCI clearance is required for this role
  • DoD 8570.01-M IAT II certification
  • Documented experience in Service Desk and Current Operations
  • Experience managing teams of up to 15 employees of a broad technical skillset
  • Experience supporting VIP users and senior leaders with demanding expectations
  • Broad technical experience including Windows, Active Directory, Cisco, Unified Communications, enabling the candidate to effectively coach problem-solving within the team
  • Proven experience with development of standardized operational procedure documentation

Highly Desired Qualifications

  • Compliance with DoW 8140 under the Work Role Code 802 - IT Project Manager - Intermediate level or higher. Must be completed by 01Oct26.

Details Target Salary Range

$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations.

Depending on the position, employees may be eligible for:

  • Overtime
  • Shift differential
  • A discretionary bonus in addition to base pay

Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

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