SITEC - Change Manager - MacDill

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period. This position supports the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM at MacDill AFB in Florida. The purpose of the SITEC 3 Enterprise Operations and Maintenance (EOM) Task Order is to provide USSOCOM and its components with Operations and Maintenance (O&M) services, including Network Operations (NetOps), systems and network infrastructure maintenance, end-user and common device support, configuration, change, license, and asset management, training, and Install, Move, Add, Change (IMACs) services.

Responsibilities

• Oversee change management activities, managing, monitoring, and updating the Enterprise-wide Change Management process for IT production environment changes.
• Manage hardware and software configuration changes, Configuration Control Board (CCB) change requests, Certificates of Noteworthiness (CoNs), and related activities.
• Implement change management processes and procedures, assess management needs, and develop plans to guide the IT organization toward a mature change process.
• Recommend and execute standardized methods and procedures for efficient handling of IT Service Requests to minimize negative impacts on service availability or quality.
• Ensure solutions and infrastructure changes are introduced in a controlled manner, interfacing with RM, CM, Asset Management, Incident Management, Problem Management, and NetOps processes.
• Provide daily monitoring and compliance of Request for Change (RFC) tickets/registry; review assigned RFCs for proper categorization, IMAC, and template assignment.
• Ensure completeness and accuracy of requirements documented by requesters prior to approval or implementation.
• Document relationships of changes to other requirements, incidents, configuration items, or services.
• Identify requirements for new or unapproved hardware/software, ensuring assessment, testing, and certification before network attachment.
• Provide guidance to junior Change Management team members on ticket assignments and responsibilities.
• Support and facilitate Change Board meetings, including review of requested changes, notifications, and coordination with stakeholders.
• Prepare and distribute meeting minutes, update requirements with approvals/disapprovals, and reassign as needed.
• Oversee the schedule of planned/approved changes through the Forward Schedule of Change (FSC) and communicate it to IT and mission personnel.
• Conduct change reviews, report results, impacts, and change effectiveness metrics, including successful, cancelled, or abandoned RFCs.
• Measure performance of the Change Management process using established KPIs and metrics; determine follow-up actions for failed changes.
• Work with Configuration Management to ensure changes affecting Configuration Items (CIs) are reflected in the CMDB.
• Analyze change-related incidents and provide reports as directed.
• Operate and navigate within the ServiceNow Application, understanding workflows for changes, incidents, problems, and service requests.

Requirements

• Minimum 6 years of experience with a high school diploma, 4 years with an AS/AA degree, or 2 years with a BS/BA degree.
• Active DoD security clearance at the TS/SCI level is required.
• Demonstrated ability to communicate exceptionally well both orally and in writing, with a positive customer service attitude.
• Strong proactive team player.
• Extensive experience managing hardware and software configuration changes, CCB change requests, and Certificates of Noteworthiness (CoNs).
• Proficiency in operating and navigating the ServiceNow Application, including understanding workflows for changes, incidents, problems, and service catalogs.

Pay

Target salary range: $66,000 - $106,000. Salary is determined by scope and responsibilities, experience, education, knowledge, skills, competencies, geographic location, and business/contract considerations. Eligible employees may receive overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and health savings account (HSA).
• Short-term and long-term disability coverage.
• Employee Assistance Program (EAP).
• Parental leave.
• 401(k) retirement plan.
• Paid time off (PTO) for vacation and company-paid holidays.