Site Supervisor Newborn Hearing Screen Program

About Us

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices.

Responsibilities

• Oversee the Newborn Hearing Screen program at multiple sites within your region, serving as the on-site technical lead.
• Perform and document newborn hearing screenings in accordance with clinical protocols and hospital requirements, including weekends and holidays as needed.
• Ensure all eligible babies are screened and meet screening expectations set by the Hearing Screen Manager.
• Inform Hearing Screen Managers immediately of any hospital issues or missed babies.
• Act as the primary point of contact with parents and ensure scheduling of all follow-up outpatient appointments.
• Create schedules to ensure adequate coverage to meet hospital obligations and program requirements; escalate staffing gaps or concerns to the Hearing Screen Manager.
• Review timecards, approve time off requests, and participate in Hearing Screen Technician interviews and hiring as directed.
• Supervise Hearing Screen Technicians and conduct annual performance evaluations.
• Train all new hires, ensure continued training for current team members, and monitor key performance indicators (KPIs).
• Complete company and hospital requirements, including orientation and compliance modules.
• Provide real-time technical guidance and support to screening staff; identify and escalate concerns or deviations in protocol.
• Ensure consistent onsite visits and meet with hospital leadership to present reports.
• Address team member and hospital concerns to ensure performance expectations are met.
• Maintain screener TB/CPR/training requirements and ensure credentialing at all supervised locations.
• Comply with all company and facility policies and procedures, including PPE, required vaccinations, and safety/security protocols.
• Supervise daily state reporting for all team members and complete state and hospital reporting per guidelines.
• Monitor and review Medical Sponsor reports for timely submission and adherence to policy.
• Review and reconcile birth stats monthly, resolving any questions or concerns prior to deadlines.
• Monitor Power BI reports for site and Hearing Screen Technician (HST) efficiencies and address as needed.
• Monitor equipment checklist weekly and ensure no parts are swapped without contacting NATUS.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Current CPR Certification or must obtain upon offer.
• Minimum two (2) years of experience as a manager or combination of training and experience.
• Prior experience with newborns and/or in a healthcare setting.
• 1-2 years managing multiple sites (preferred).

Skills

• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to manage high stress in a fast-paced environment.
• Computer proficiency and ability to perform accurate data entry.
• Flexibility to work on weekends and national holidays.
• Ability to lift, carry, push/pull up to 50 lbs.

Benefits

Pediatrix & Obstetrix offers comprehensive benefits, including:

• Medical, Dental, and Vision coverage (some benefits provided at no cost; others require cost-sharing).
• Life and Disability insurance.
• Healthcare Flexible Spending Account (FSA), Dependent Care FSA, and Health Savings Accounts (HSAs).
• 401k plan and Employee Stock Purchase Program.
• Voluntary plans available through convenient payroll deductions.