Site Supervisor (ICE Transport)

About the role

The Site Supervisor is responsible for supervision of employees for a particular field office for contract assigned. The Site Supervisor is a strategic position that assists in oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program.

Essential Functions And Responsibilities

• Enforce program changes as specified by the Field Operations Manager/Program Manager and disseminate guidance to personnel.
• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs.
• Escalates concerns and suggests improvement to the Site Manager.
• Conducts random in-person spot checks during transportation events to ensure contract compliance.
• Conducts operational inspections of program activities, office, vehicles, equipment, etc.
• Makes operational inspections of program activities, office, vehicles, equipment, etc.
• Maintains camera surveillance for Site Offices and vans to ensure contract compliance.
• Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager.
• Provides input on future staffing needs with the Site Manager and the Field Operations Manager/Program Manager.
• Identifies inappropriate employee behavior and or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action.
• Manages and communicates with on-site teams that consist of Office Administrators, Logistics Specialists and Transportation Specialists.
• Able to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system.
• Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary.
• Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team as necessary.
• Oversees Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels and provides the appropriate support.
• Supervises the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled and ready for trips.
• Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.
• Assists Site Manager in conducting orientation and on-the-job training for Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly.
• Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.
• Maintains Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.

Minimum Qualifications & Skills

• Possess a bachelor’s degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
• Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; and (a minimum of four years of experience is required when an associate degree with two or more years of relevant experience is substituted for a bachelor’s degree or 6 years of experience in a related field when four years of experience is substituted for a degree).
• Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
• Must be accessible by mobile phone 24/7/365.
• 1 year of experience supervising employees in a similar program environment or has completed the MVM Site Temp Lead Program.
• Valid driver's License, clean driving record.
• The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours.
• Travel required frequently between offices, within the service area, to audit trips, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position.
• Available to work a flexible schedule, including nights and weekends.
• Available to travel regularly within the United States.
• Have investigative and report writing experience.
• Must show proof of US passport or be in the process of obtaining one.
• Bilingual in English and Spanish preferred.

Preferred Qualifications

• Bilingual in English and Spanish preferred.

Work Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

Clearance

Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements Ability to obtain/maintain a Security Clearance. Favorable credit check for all cleared positions. Successfully pass a background investigation, drug screen. May be required to pass or present specific requirements depending on the program (e.g., DOT exam, vaccinations, CPR, flu shot).

Physical Requirements/Working Conditions

• Standing/Walking/Mobility: Must have the mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 0% - 10% of the time.
• Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
• Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.