Site Supervisor

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.
• Reports directly to Regional and/or Deputy Regional Manager.
• Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.
• Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
• Manages staff scheduling to maximize the ASC’s designated capacity.
• Prepares and submits timely and accurate reports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested.
• Counsels and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.
• Maintains close coordination with the Regional Managers and Operations Coordinator.
• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
• Maintains all documents and records required for the administration of the ASC.
• Performs Biometrics Technician, Receptionist, and IDP functions as needed.
• Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist.
• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.
• Submits timely recruiting and employment documents as required.
• Performs other related duties as assigned or requested.

Minimum Qualifications

• High School Diploma or equivalent.
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
• 2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
• All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.
• Must successfully complete all required training upon being hired.

Preferred Qualifications

• Valid Driver’s License as there may be requirements for mobile routes.

Compensation Details

$20.09/hr

Benefits Overview

• Health, dental, and vision insurance
• Paid time off and holidays
• Retail benefits (including 401(k) matching)
• Retirement benefits
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance