Site Service Technician,

About the role

The Site Service Technician for Reliant Medical Group is a full-time position (38.75 hours / week) with flexible shifts during normal business hours of 8:00 am - 5:00 pm, Monday - Friday. Occasional overtime may be required.

Responsibilities

• Receives, verifies, and counts inventory and direct purchases. Enters information into the computer system following standard procedure
• Notes delivery location on packages received. Files packing slips and other paperwork in accordance with department policies
• Prepares packages for shipping through inside and outside services as necessary
• Transports product to proper destination utilizing the appropriate warehouse equipment
• Utilizes computer pick sheets, retrieves product from shelves and packages for shipment as required
• Ensures effective and timely interoffice delivery and collection
• Identifies safety issues such as ripped carpets, cracked cement on walkways, etc. Repairs and / OR notifies appropriate areas of issues
• Performs other similar and related duties as required or directed by manager / supervisor
• Highly integrated with operations: This role is embedded within the daily workflow of the site - not siloed - working closely with MAs, nurses, providers, and leadership to support real-time needs
• Partner to leadership (me, Julie, providers): Acts as a trusted operational partner, bringing forward issues, solutions, and improvement ideas rather than waiting for direction
• Bridge between clinical and facilities teams: Translates clinical needs into actionable facility requests and ensures updates are communicated back clearly and promptly
• Service-oriented mindset: Approaches the role with a "how can I make this easier for the team?" mentality - supporting both frontline staff and patient experience
• Accountability + visibility: Owns outcomes (not just tasks) and keeps stakeholders informed - especially during disruptions like construction, room closures, OR maintenance issues
• Facilities Oversight: Ensures the building is safe, functional, and operationally ready; manages maintenance, vendors, and environment of care
• Cordination & Communication: Acts as liaison across departments, facilities, and vendors to support seamless operations and space utilization
• Problem-Solving: Proactively identifies and resolves issues quickly to minimize disruption to patient flow and staff operations

Qualifications

• High School Diploma / GED OR equivalent experience
• Current valid Massachusetts driver's license
• Must be 18 years of age OR older
• 1+ years of experience with maintenance and repair
• Experience with HVAC
• Experience with plumbing
• Experience with electrical
• Knowledge of various software applications such as Microsoft Word, Outlook, etc.
• Ability to lift packages, boxes up to 50 pounds
• Ability to travel up to 25% of the time (Domestic) to different Reliant sites as needed

Preferred Qualifications

• Facility experience within healthcare industry
• Experience dealing with biohazard waste

Soft Skills

• Ability to work independently and within a team
• Ability to multi-task and shift priorities
• Excellent communication, interpersonal and organizational skills