Site Security Manager

Wage: $110,000.00 - $120,000.00 annually

About the role

The Site Security Manager (SSM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client’s datacenter. The SSM is responsible for building a cohesive and high-performing team. Reporting directly to the Campus Security Manager (CSM), the SSM works alongside other security team managers to ensure a safe and secure environment. Additional responsibilities include client service, problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.

Responsibilities

• Actively manage site security personnel, including recruitment, hiring, onboarding, training, and development at the datacenter.
• Coach security personnel and carry out disciplinary actions in accordance with company policy.
• Ensure all responders and control room supervisors adhere to policies and standard operating procedures; act as responder or supervisor during high-activity periods or staff absences.
• Ensure site health and key performance indicator goals are met or exceeded; collaborate with the CSM to enhance security team effectiveness.
• Conduct recalling audits and prepare/submit critical and confidential information to the client management team.
• Oversee site security systems to ensure safe and compliant facility operation; maintain and troubleshoot on-site security technology.
• Assist with site equipment inspections and audit compliance; maintain required security documentation with accuracy.
• Serve as the primary point of contact for datacenter management and security personnel when the CSM is unavailable.
• Identify security shortfalls and suggest improvements for the security program.
• Evaluate and escalate potential safety issues within the facility.
• Follow safe work practices and company policies related to job safety; notify supervisor of unsafe working conditions.
• Perform additional tasks assigned by management and keep management informed of major accomplishments, issues, and concerns.

Requirements

• Must be at least 18 years of age.
• Must have a reliable means of communication (e.g., cell phone) and transportation (public or private).
• Must have the legal right to work in the United States.
• Must be proficient in speaking, reading, and writing English.
• Must have a high school diploma, GED, or equivalent secondary education.
• Must be willing to participate in the company’s pre-employment screening process, including drug screen and background investigation.
• Associate degree in a relevant field and 4+ years of related experience in the security industry or business management, or an equivalent combination of education and experience.
• Management experience.
• Experience with Microsoft Office.
• Experience working in a datacenter environment (preferred).
• Working knowledge of security technologies, including CCTV, access control systems, incident management software, and video surveillance software.
• Able to work a flexible schedule, including evenings, weekends, and holidays, especially during emergencies or crises.
• Must meet and maintain licensing requirements for security officers as applicable to local, county, and state laws.
• Must meet and maintain requirements for specific skills, certifications, and authorizations for assigned accounts.

Skills

• Knowledge of security operations and procedures for 24-hour facilities.
• Knowledge of supervisory practices, including assigning work, training, and discipline.
• Ability to learn and operate a variety of security and safety devices.
• Advanced computer skills, including data entry and analysis.
• Strong oral and written communication skills for preparing materials and presenting information.
• Ability to conduct presentations and facilitate group meetings (in-person and online).
• Leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and disciplining staff effectively.
• Strong customer service orientation and ability to interact effectively at all levels across diverse cultures.
• Ability to take initiative, achieve results, and manage multiple assignments in a fast-paced environment.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making.

Working Conditions

• Requires maintaining composure when dealing with authorities, executives, clients, staff, and the public, occasionally under urgent or high-pressure conditions.
• May be exposed to stressful situations, such as challenging individuals in unauthorized areas.
• May require working overtime without advance notice.
• Frequent use of keyboard, computer, and operating controls, including long periods of data entry and analysis.
• Frequent sitting, standing, and walking for long periods or up to 12 miles of distance; may involve climbing stairs, inclines, or uneven terrain.
• Physical tasks may include walking, reaching, stooping, kneeling, crouching, and crawling.
• Ability to carry a 2.5-pound device during the entire shift.
• May be exposed to inclement weather or require the use of protective gear.
• Handling and exposure to sensitive and confidential information.
• Regular talking and hearing; may require operating a vehicle.
• Occasional physical activity, including lifting/moving up to 10 pounds frequently and up to 25 pounds occasionally.
• Requires close vision, distance vision, and the ability to adjust focus.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance program.
• Securitas Saves discount program.
• Paid holidays and paid time away from work (vacation, sick time, or PTO, depending on local requirements).
• Access to earned wages prior to payday (restrictions and fees may apply; certain waiting periods may apply).
• Weekly pay.
• Growth opportunities within the company.
• Employee referral bonus program.