Site Security Manager

About the role

Strategic Resources, Inc. (SRI) is seeking a customer-oriented Site Security Manager to support the United States Army in accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members, dependents, and other eligible recipients.

Responsibilities

• Performs all roles of the Verifying Official, including installing new hardware components, running and reviewing audit reports, and managing users, security, cardstock, and consumables.
• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
• Screens Soldiers, family members, and dependents for the purpose of visit and briefs them on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance-related tasks, including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, such as changing ribbons, adding toner and developer, and cleaning printers.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.
• Counts and records all turned-in cardstock and returns them to the Defense Manpower organization in accordance with security guidelines.
• Performs RAPIDS security overrides for document and fingerprint support.
• Mentors, guides, and trains Verifying Officials.
• Reports daily attendance of staff to the chain of command for accountability.
• Maintains keys for building access as well as keys for all sensitive ID supplies.

Requirements

• At least one year of experience in a site lead role in a customer service environment, preferably in a Human Resources-related position.
• Ability to work at an accelerated pace.
• Must obtain a favorable criminal background check and security investigation.
• Must be a U.S. citizen.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, and scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Use hands to handle, feel, or touch; reach with hands and arms; talk and hear.
• Stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Lift up to 10 pounds.
• Meet vision requirements including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

Hours of operation vary by location, but most locations are open from 7:30 am to 4:00 pm local time, Monday through Friday.