Site Reliability Engineer- Product Reliability Engineering

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

The Opportunity

We are seeking a Site Reliability Engineer (SRE) to join the Product Reliability Engineering function within Operations & Infrastructure. This role is focused on maintaining, improving, and scaling the reliability of production systems. You will work across engineering and operations teams to monitor system health, respond to incidents, automate operational workflows, and proactively identify areas for improvement. This position is ideal for engineers who enjoy hands-on production support, troubleshooting complex systems, and building automation to improve reliability and efficiency.

The Work Itself

• Support the reliability and availability of production applications, products, and services.
• Actively participate in incident response, troubleshooting, and SWAT calls to restore service quickly and minimize impact.
• Perform ongoing analysis of system performance and reliability to identify potential issues before they impact users.
• Drive discussions and solutions to improve system stability and resilience.
• Build and maintain automation to reduce manual work, improve response times, and increase system reliability.
• Focus on eliminating repetitive operational tasks through scripting and tooling.
• Partner with engineering and product teams to implement solutions that improve scalability, performance, and system efficiency.
• Support deployments, upgrades, and production changes with a reliability-first mindset.
• Contribute to improving monitoring, alerting, and observability across systems to ensure visibility into performance and failures.
• Develop and maintain clear documentation, runbooks, and knowledge repositories to support operational excellence and team collaboration.
• Contribute to the adoption of AI/automation tools to improve troubleshooting, incident response, and system reliability.

Qualifications

• Basic Qualifications: 2+ years of relevant work experience and a Bachelor’s degree, OR 5+ years of relevant work experience.
• Preferred Qualifications: 2–5 years of experience in Site Reliability Engineering, DevOps, or production operations roles; Experience supporting production systems and participating in incident response/on-call rotations; Working knowledge of one or more programming or scripting languages (Python, Java, C#, PowerShell, Bash); Experience with automation of operational tasks and processes; Understanding of Linux/Unix systems; Familiarity with networking fundamentals (protocols, architecture); Strong problem-solving skills in real-time production environments; Familiarity with AI/ML tooling for operational efficiency; Experience with CI/CD pipelines; Experience with cloud environments (AWS, GCP, or Azure); Exposure to infrastructure as code or configuration management tools; Experience using Git/GitHub for version control.

U.S. Applicants Only

The estimated salary range for this position is $110,700.00 to $ 171,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program