Site Reliability Engineer (M/F/D)*

About the role

The Site Reliability Engineer (SRE) ensures the reliability, performance, and scalability of both internal (in-house) and customer environments. This role acts as a critical bridge between product platform engineering, development, and customer operation teams, ensuring seamless deployment, operation, and support of solutions across multiple environments.

Responsibilities

• Maintains and optimizes availability, performance, and resilience of in-house and on-premises productive environments.
• Monitors system health, troubleshoots incidents, and implements proactive reliability solutions.
• Manages deployments, upgrades, and patching of platform-level changes for multiple customers.
• Demonstrates a customer-focused approach and ownership over production systems.
• Serves as a technical liaison to customers (internal and external), explaining TGW’s network, software, and hardware platform architecture along with delivery and deployment approaches.
• Performs hands-on setup of customer environments and ongoing operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience).
• Minimum of five (5) years’ experience delivering and supporting productive IT systems following Infrastructure as Code practices.
• Up to 20% domestic and international travel.
• Hands-on experience with Linux, Kubernetes (preferred Red Hat OpenShift), and GitOps delivery workflows.
• Experience debugging YAML, Helm, and Terraform.
• Strong troubleshooting skills across application, infrastructure, and networking layers.

Benefits

• Full medical, dental, and vision benefits.
• 401K with company match.
• Tuition reimbursement.
• Competitive pay with PTO package offerings.
• Safety shoe, protective eyewear, and fitness reimbursement.