Site Reliability Engineer IV
About ExpertVoice
We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Ariat, TaylorMade, Brooks, REI and more – to engage influential everyday experts, and to build, track and reward their helpful expertise. At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, bold and give a damn. We believe that our people are the heart and soul of our organization and their commitment to these values are what drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.
Summary
ExpertVoice is seeking a Site Reliability Engineer IV to set the technical direction for how we run, automate, and scale our platform. This is a senior leadership-track engineering role for someone who can see where the team needs to be and builds the architectural runway to get there. You’ll pair deep hands-on ability with forward-looking judgment, owning hard systems end-to-end while championing AI and automation to eliminate the manual work that slows engineering teams down. You come from a background that understands how software is built, not just how it’s operated. You’ll join a small, senior team where each engineer owns a domain, partnering across infrastructure, the developer platform, and security to raise the bar for the whole team.
Key Responsibilities
- Lead incident response for complex outages: dig past surface symptoms to true root cause across logs, metrics, trends, and database behavior, drive resolution under pressure, and turn findings into durable fixes and better runbooks.
- Participate in the on-call rotation: a full week at a time, shared with three other engineers, so on-call comes around every fourth week.
- Debug and troubleshoot across the stack, including code from other teams, and ensure the team’s work stays documented and maintainable.