SITE RELIABILITY ENGINEER

The Role

The Site Reliability Engineer is a founding member of US Cold’s SRE practice. This role exists to move the organization from reactive operations to engineered reliability. You will study how our most critical systems fail — particularly our Phenix WMS and facility automation interfaces — and design controls, automation, and observability that reduce incidents over time.

• Definition and implementation of SLIs and SLOs that measure meaningful system health, not just availability
• Observability across the full stack, correlating cloud services, APIs, and on-premise facility operations
• Automation to eliminate operational toil, including patching, data corrections, restarts, and recovery tasks
• Development of self-healing behaviors for common failure modes
• Participation in on-call rotations and leadership of blameless post-incident reviews
• Design and execution of disaster recovery tests across SaaS, cloud, and on-premise environments

Technical Environment

• Hybrid environments spanning cloud and on-premise infrastructure
• Azure cloud services
• Warehouse Management Systems (Phenix WMS) and facility automation interfaces
• Java Development
• Observability tooling across logs, metrics, and alerting
• Automation using Python, PowerShell, Bash, or Ansible
• CI/CD tools and modern deployment practices

What You Will Own

• Reliability of the Phenix WMS and its integration with facility automation systems (robotics, conveyors, and control interfaces)
• Practical experience working in Azure environments
• Strong analytical skills and a bias toward eliminating root causes, not symptoms
• Experience supporting warehouse management systems or industrial automation platforms
• Hands-on experience with infrastructure-as-code tools such as Terraform or Ansible
• Understanding of distributed systems and high-availability design
• Experience with SRE practices such as SLO-based operations, runbook automation, or chaos testing

Why This Role Is Different

• You will help define what reliability means at US Cold
• You will engineer solutions that reduce toil and operational load
• You will see the direct impact of your work on warehouse uptime and performance
• You will build practices that scale as the platform modernizes

Compensation & Structure

• Location: Hybrid – Camden NJ
• Reports to: IT – Site Reliability Engineering Manager
• Salary Range: $130,000 - $150,000