Site Reliability Engineer

Duties And Responsibilities

• Support day-to-day Site Reliability Engineering activities across platform services, hosted applications, and cloud environments.
• Help maintain service reliability, availability, and performance by following established operational procedures, runbooks, and engineering standards.
• Gather and review operational metrics, alerts, logs, and system health information to identify issues and support service improvements.
• Maintain monitoring, logging, alerting, and dashboard configurations that improve visibility into infrastructure and application performance.
• Participate in incident response, service restoration, escalation, and post-incident follow-up under the guidance of senior team members.
• Document incidents, recurring issues, operational procedures, configuration details, and troubleshooting guidance.
• Develop simple scripts and automation that reduce manual effort, improve consistency, and address recurring operational tasks.
• Support CI/CD processes and environment maintenance for application and infrastructure delivery across development, test, and production environments.
• Absorb and assist with Infrastructure as Code, configuration changes, and environment updates using approved tools, templates, and team guidance.
• Perform routine operational checks and support activities for AWS and container-based platforms.
• Maintain service inventory, configuration records, operational documentation, and other artifacts used by the reliability team.
• Absorb and assist with validation, testing, deployment readiness, and operational acceptance activities for releases and environment changes.
• Follow established security, access, change, and operational procedures that support Federal compliance and secure administration.
• Collaborate with software, infrastructure, platform, monitoring, incident-management, and support teams to resolve issues and improve reliable service delivery.

Knowledge And Skills Required

• 1–3 years of experience in Site Reliability Engineering, DevOps, systems administration, cloud operations, platform support, software engineering, or a related technical role.
• Foundational understanding of Linux systems, cloud infrastructure concepts, enterprise application support, and basic networking.
• Exposure to scripting or programming using Python, Bash, PowerShell, or a similar language.
• Familiarity with monitoring, logging, alerting, troubleshooting, incident response, and service restoration concepts.
• Basic knowledge of CI/CD, version control, automation, configuration management, or Infrastructure as Code concepts.
• Ability to follow technical procedures, document work accurately, analyze operational information, and escalate issues appropriately.
• Strong attention to detail and the ability to learn new cloud, platform, observability, and automation tools quickly.
• Ability to work effectively in a collaborative, remote team environment with engineers, operations personnel, and customer stakeholders.

Knowledge And Skills Desired

• Internship, academic, lab, or hands-on experience with AWS, Microsoft Azure, Google Cloud, or another cloud platform.
• Familiarity with Docker, Kubernetes, EKS, ECS, or another container and orchestration technology.
• Exposure to CloudWatch, Grafana, Prometheus, Elasticsearch, Kibana, Splunk, OpenTelemetry, or similar observability tools.
• Experience with Git-based workflows, pipeline tooling, or automation through coursework, labs, internships, or professional experience.
• Understanding of Federal security, compliance, healthcare technology, or other regulated enterprise environments.
• Relevant foundational certification such as AWS Certified Cloud Practitioner, AWS Certified Developer – Associate, CompTIA Linux+, Security+, or HashiCorp Terraform Associate.

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.

Clearance

• Must be able to obtain and maintain a Public Trust clearance.