Site Reliability Engineer
Role Overview
We are seeking a hands-on Site Reliability Engineer to join our team. You will bridge the gap between software development and infrastructure operations, treating operational challenges as engineering problems. By leveraging automation, designing resilient distributed systems, and championing observability, you will ensure that our customers can secure and manage their access control systems without friction or failure.
Key Responsibilities
Infrastructure & Automation: Design, build, and maintain scalable, secure multi-tenant cloud infrastructure using Infrastructure as Code (IaC) principles.
Uptime & Reliability: Own the availability, latency, performance, and capacity planning of the pdk.io platform and its supporting backend microservices.
Observability: Develop and manage robust monitoring, logging, and alerting systems to gain deep visibility into cloud infrastructure, API health, and IoT endpoint performance.
Incident Response: Participate in a collaborative on-call rotation. Lead rapid incident response mitigation and drive rigorous, blameless post-mortems to ensure long-term system resilience.
CI/CD Pipeline Management: Optimize and secure automated deployment pipelines to enable developers to ship code to production safely and efficiently.
Cross-Functional Collaboration: Partner closely with backend developers and hardware engineering teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets.
Contribute to technical documentation and knowledge sharing
Tooling
CI automation with GitHub Actions and Argo Workflows
IaC with OpenTofu & Terragrunt at the core
GitOps continuous delivery using ArgoCD
Observability Stack
Prometheus and Grafana
Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related fields or equivalent experience
3+ years of experience in an SRE, DevOps, or Infrastructure Engineering role supporting production cloud environments
Deep hands-on experience with major cloud providers (AWS or GCP)
Strong programming proficiency in languages such as Python, Go, TypeScript, or Bash for automation, internal tooling, and system integrations
Solid fundamentals in Linux/Unix administration, networking protocols (TCP/IP, DNS, HTTP/S, load balancing), and cloud security best practices
A passionate problem-solver who prioritizes automation over manual operations and thrives in high-ownership environments
Must pass drug and criminal background check
Work well in an onsite team environment
Preferred Qualifications
Experience with multi-region deployments, failover strategies, and data consistency
Experience managing high-throughput message queues or data streaming platforms, specifically RabbitMQ or Apache Kafka
Familiarity with modern data stack environments, such as Snowflake or relational databases in a self-hosted environment
Relevant industry certifications such as Certified Kubernetes Administrator (CKA) or AWS Certified DevOps Engineer Professional
Familiarity with regulatory requirements (SOC2, GDPR, etc)
Nice to Have
Experience in physical security or access control systems
Familiarity with GCP ecosystem and tooling
Experience working in a scaling startup environment
Compensation & Benefits
Competitive salary starting at $125,000 depending on experience
Comprehensive medical, dental, and vision coverage
3-5 weeks PTO annually based on tenure
Paid company holidays
This position is an in-office, non-remote role, working from ProdataKey Headquarters located in Draper, Utah.
About ProdataKey
ProdataKey is a leading innovator of cloud-based access control products and services. We build technology that enhances the security, safety, and experience of professionals installing electronic access control systems and the businesses that rely on them daily. PDK is ranked among the 100 fastest-growing companies in Utah and continues to scale rapidly. We’re looking for engineers who take ownership, care deeply about product quality, and thrive in a collaborative, fast-moving environment.
Pay Rate Type
Salary