Site Reliability Engineer

About the role

Paradigm is a software company transforming the residential, construction & building product industries. We are revolutionizing these industries with modern software engineering, agent-assisted systems, and mobile-first experiences. Our parent company, Builders FirstSource (NYSE: BLDR), is a Fortune 300 company with over $23 billion in revenue and more than 29,000 employees across 550+ locations.

Responsibilities

• Contribute to defining and refining Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
• Implement infrastructure automation and reduce operational toil using Infrastructure as Code (IaC), scripting, and CI/CD pipelines.
• Build and maintain observability tooling (metrics, logs, tracing, alerting).
• Identify issues and implement changes that enhance system scalability, performance, and resilience.
• Contribute to incident response and blameless postmortems.
• Support the optimization of AWS and/or Azure cloud environments for reliability and cost efficiency.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field or equivalent experience.
• 0-4 years of production experience in Azure and/or any major cloud platform is preferred.
• Familiarity with SLOs, incident management, and reliability engineering practices.
• Proficient with Infrastructure as Code tools (Terraform/Ansible) and scripting languages (Python/Bash/PowerShell).
• Experience with monitoring/observability platforms (e.g., Datadog or similar).

Qualifications

• Experience with Docker and Kubernetes.
• Knowledge of CI/CD pipelines (Jenkins, Git-based workflows).
• Linux/Windows administration skills.
• Experience with cloud cost optimization and performance testing.