Site Reliability Engineer

Job Summary

The Site Reliability Engineer (SRE) collaboratively works closely with the contract leadership, platform teams, and sponsor to refine the operational and technical strategy to automate key portions of IT operations and enable the product team (platform) to bring new software or new features to production as quickly as possible.

Responsibilities

• Analyze, define, and document requirements for data, workflow, logical processes, hardware and operating system environment, and network connectivity, other system interfaces, internal and external checks and controls, and outputs.
• Monitor and track metrics, logs and traces across all services in the system/network and provide context for identifying root causes in the event of an incident, performance degradation, or availability issue.
• Perform Network/Cloud optimization and resilience planning.
• Develop capabilities to automate hardware/software provisioning, monitoring, patching, and troubleshooting.
• Collaborate with and assist Platform team and leadership in network and security health, intrusions or inappropriate activities.
• Optimize business processes, workflows, and service operations by building efficient on-call processes and streamlining alerting workflows.
• Leverage operational data to automate systems administration, operations and incident response processes to improve enterprise reliability to manage IT environment complexity.
• Works with LSA, Lab Manager, and CM to compose technical documents including Design, Deployment, System specifications and Host Nation baselines, updates, user's manuals, training materials, installation guides, proposals, and reports.
• Works with the OM to implement ITSM best practices for ICA/Service discrepancy and reporting, issue resolution and operations support to include Tier 2/3 escalation.

Required Skills

• Proficiency in at least one programming language (e.g., Python, Go, Java, or JavaScript) is essential for automating tasks and developing tools.
• Strong knowledge of Linux/Unix operating systems, including command-line tools and system administration tasks.
• Understanding of network protocols, infrastructure, and troubleshooting techniques.
• Familiarity with database technologies and principles.
• Experience with automation tools and techniques, such as configuration management (e.g., Ansible, Puppet, Chef) and orchestration (e.g., Kubernetes).
• Experience with monitoring tools and logging systems.
• Strong analytical and problem-solving skills to diagnose and resolve system issues.
• Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
• Ability to work effectively with cross-functional teams, including software developers and operations personnel.

Desired Skills

• Experience with cloud platforms (e.g., AWS, Google Cloud, Azure).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes).
• Understanding of DevOps principles and practices.
• Experience with defining, tracking, and managing Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
• Experience with data analysis and visualization tools.

Desired Certifications

• Global Skill Development Council (GSDC) Site Reliability Engineering (SRE) Foundation Certification (CSREF).
• AWS Certified SysOps Administrator - Associate.
• Google Cloud Certified Professional Cloud Architect.
• Azure Certified Solutions Architect Expert.

About the Role

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.