Site Reliability Engineer

About the role

We are seeking a Site Reliability Engineer with a minimum of 5 years of industry experience, preferably working in the financial IT community. This position is part of the WM Product Technology team, focused on delivering exceptional services to both Business Units (BU) and Development partners to minimize/avoid any production outages. The role involves production support within the WM Product Technology, automating deployments, and working with agile teams to build and support stable and reliable production systems.

Responsibilities

• Maintain applications once they are live by measuring and monitoring availability, latency, and overall system health with a focus on business activities and continuously evaluating cost and TOIL.
• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning, and launch reviews.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs.
• Troubleshoot infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions.
• Work closely with the application Development team to understand the platform and create tools/utilities to help with production management.
• Work with upstream data providers and upstream consumers, and reduce the amount of escalation to development teams.
• Develop scripts and assist with code changes along with operational tasks/activities.
• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents.
• Use analytical skills to find trends in the environment and drive out problems.
• Lead effort to determine improvement areas to stabilize the plant.
• Identify risks and work with a sense of urgency, working within a team or independently.
• Test and tune network, hardware, and software configurations to maximize performance.
• Interface with different teams like IT Dev managers, Infrastructure teams, and lead as a Subject Matter Expert (SME) for the application(s) supported.
• Understand the overall business flow of supported application systems and its interface with clients.
• Be flexible to provide weekend on call rotation and available for offshore time lead.
• Accountable for the Production Environments as well as the non-Production Environments and be part of 24/7 production support coverage.

Requirements

• 5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals, and appropriate attention to detail.
• Ability to focus, provide resolutions for production issues in a high demanding and pressured environment.
• 5+ years’ hands-on experience in designing, developing, and implementing technical solutions, or significant experience in deep technical support.
• Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development.
• Strong database skills with DB2, Sybase or Oracle.
• Hands-on experience with Autosys or other batch scheduling software.
• Strong experience in Continuous Integration and Continuous Deployment.
• Knowledge and hands-on experience with monitoring tools like Splunk, IP Soft, Sockeye.
• Practical experience in Agile Methodology (e.g. Scrum).
• Knowledge or experience with automating deployments using Jenkins and Train.
• Ability to diagnose technical problems, debug, optimize code, and automate routine tasks.
• Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment.
• Excellent communication and ability to think out of the box for process improvements.
• Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS.
• Knowledge or experience with algorithms, data structures, complexity analysis and software design.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.

Qualifications

• Minimum BS degree in Computer Science, Engineering or a related field.

Skills Desired

• Knowledge or experience with algorithms, data structures, complexity analysis and software design.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.

Benefits

At Morgan Stanley, we offer a comprehensive benefits package including:

• Health, dental, and vision insurance
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Generous paid time off
• Professional development opportunities
• Employee resource groups

Pay

Competitive compensation and benefits package.

Schedule

24/7 production support coverage.