Site Reliability Engineer

The Role

Why? Infrastructure Engineers build the foundation for Ivo’s entire platform. Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, VPC, etc. Things break. Regions go down. Cloud and LLM providers have “incidents.” Customers still expect us to hit our SLAs.

What? We’re looking for a Site level Reliability Engineer as part of Infrastructure team to:

• Own uptime, reliability, and performance end-to-end
• Define and enforce SLI, SLO and SLA targets (and make sure we don’t get paged in the wee hours)
• Design failover + disaster recovery that actually works in real scenarios
• Translate “this clause in a contract” into actual infrastructure constraints

Who? We need someone who:

• Minimum 2 years of non-academic experience in an infrastructure role
• Thinks in failure modes
• Designs systems that keep working anyway
• Can translate “this clause in a contract” into actual infrastructure constraints

About the Role

This isn’t a “keep the lights on” role. You’ll be building the system that keeps the company running. In addition to helping us run a solid, high-performance distributed system, we’d love someone who’s as excited about LLMs as we are. You’d be deeply embedded into the engineering team and highly encouraged to push the frontiers.

Qualifications

• You love writing code, but you love having impact more: We’re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions.
• Would describe yourself as being relentlessly resourceful.
• Have a strong internal sense of urgency. You have a bias towards doing things *today*, rather than tomorrow.
• Experience working in a startup environment is preferred but not required.
• Are excited about the adventure of building a company!

Benefits

• Competitive Compensation
• Equity
• Relocation and Visa Support
• Health & Wellness
• Flexible Spending & Insurance
• 401(k) Program
• Commuter Benefits
• Unlimited PTO
• Office Perks

Pay

$248K - $405K

Schedule

We require candidates to work with us in-person 5 days a week in our San Francisco office.