Site Reliability Engineer

About the role

The Infosys Cloud unit is dedicated to empowering enterprises with innovative cloud solutions that drive digital transformation and operational excellence. We specialize in leveraging advanced cloud technologies and AI-driven insights to create scalable, secure, and resilient infrastructures. Our solutions enable organizations to achieve agility, efficiency, and sustainable growth in a hyperconnected world. Join us to be part of a pioneering team at the forefront of cloud and AI innovation. You'll have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of business.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Requirements

Reliability Engineering Support SLIs, SLOs, error budgets, and reliability KPIs. Drive service availability, resiliency, scalability, and performance improvements. Establish proactive operational models and reliability governance. Engage in reliability reviews and continuous improvement programs.

Terraform & Infrastructure Automation Drive Infrastructure as Code adoption using Terraform. Develop reusable modules and platform standards. Implement policy-as-code and automation frameworks. Reduce manual infrastructure management through automation.

Observability & Datadog Strategy Define observability standards and monitoring frameworks. Manage Datadog implementation including dashboards, alerts, APM, logs, and tracing. Establish observability-as-code practices. Improve alert quality and operational visibility.

Disaster Recovery & Resiliency Define DR strategy and recovery objectives. Engage in DR testing, failover planning, and resiliency reviews. Ensure business continuity readiness and compliance. Manage recovery runbooks and operational procedures. Engage in periodic DR exercises, failover validations, recovery evidence collection, post-DR action tracking, and continuous improvement of recovery runbooks.

Vulnerability Management & Governance Support vulnerability management and remediation governance. Drive onboarding, patching, and vulnerability tracking programs. Collaborate with security teams to reduce risk exposure. Establish vulnerability KPIs and executive reporting. Own vulnerability remediation governance, aging backlog reduction, SLA-based closure tracking, exception governance, patch compliance reporting, and coordination with security and platform teams.

CI/CD & Release Reliability Support release reliability using Harness and Helm Charts. Improve deployment stability and automation. Implement quality gates and rollback standards. Partner with DevOps teams on release governance.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Competitive pay
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.