Site Reliability Engineer

About the Role

This role involves evaluating the scalability, resiliency, performance, and security properties and techniques used in production environments. It supports the uptime of production services through an On-Call rotation, which includes monitoring and alerting to meet internal Service Level Objectives (SLOs) and customer-facing Service Level Agreements (SLAs). Ensuring reliable incident processes is achieved by conducting Disaster Recovery drills. The role also focuses on improving reliability through incident management by investigating incidents, implementing remediation strategies, and learning from past incidents to make improvements. It involves determining the reliability and security requirements of components and systems to meet the reliability objectives of the company, customers, and any relevant governmental agencies. Additionally, the role aims to reduce operational expenses through automation, by identifying and mitigating failure points, and automating repetitive and resource-intensive tasks. It also involves developing new acceleration techniques and analytical tools to ensure the early identification of potential issues with new products, packaging, processes, and overall product reliability. Ensures a reliable and scalable network, manages network / cloud infrastructure and storage systems supporting business operations, and responds to planned maintenance, real-time outages, and issues. Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols.

What You'll Do

• Use best practices and knowledge of internal or external business issues to improve products or services.
• Work independently with minimal guidance, determining the best approach to accomplish work.
• Act as a resource for colleagues with less experience.
• Understand project and/or department needs and establish relationships with appropriate cross-functional stakeholders to gather input, collect information, and complete work steps.
• Design and deploy small to mid-size or moderately complex solutions to optimize reliability, availability, latency, and performance.
• Integrate knowledge of design, automation, and deployment with expertise in coding to improve service reliability for existing or new systems and adapt for regions, countries, or customers.
• Design and test high availability and disaster recovery measures for our services to ensure automation is improving reliability, scalability, and velocity.
• Forecast and build reports to determine at what point resources will be at capacity.
• Design and implement tools that provide visibility into performance and reliability of our infrastructure.
• Build automated platforms.
• Monitor the environment and work with Developers and Ops to identify problems and develop monitoring tools that provide visibility into performance and reliability.
• Serve as on-call SRE, lead post mortems, and write root cause analysis.
• Build and ensure security controls are in place in regards to architectural design, collaborate with security in designing or providing input to security controls, and actively contribute in security incident response.

Minimum Qualifications

• Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience.
• Solid conceptual and practical knowledge in primary technical job family and knowledge of related technical job families.
• Experience with a range of technologies.

Pay & Benefits

Salary Range: $165,000.00 to $241,400.00 (projected range for new hires in U.S. and/or Canada locations). Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Location-specific salary ranges:

• New York City Metro Area: $165,000.00 - $277,600.00
• Non-Metro New York State & Washington State: $146,700.00 - $247,000.00

Benefits (subject to plan eligibility rules):

• Medical, dental and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Eligibility for grants of Cisco restricted stock units (vesting following continued employment for defined periods)

Paid Time Away (subject to Cisco policies):

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• Non-exempt employees: 16 days of paid vacation time per full calendar year (accrued at rate of 4.92 hours per pay period for full-time employees)
• Exempt employees: flexible vacation time off program with no defined limit (subject to availability and business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward
• Additional paid time away may be requested for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer

Bonuses and Incentive Pay: For non-sales roles, employees are eligible to earn annual bonuses subject to Cisco's policies. For sales roles, employees earn performance-based incentive pay on top of base salary, split between quota and non-quota components. Quota-based incentive pay typically pays: 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap. For non-quota-based sales performance elements (e.g., strategic sales objectives), Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.