Site Reliability Engineer

What You’ll Do

• Use best practices and knowledge of internal or external business issues to improve products or services.
• Work independently with minimal guidance, determining the best approach to accomplish work.
• Act as a resource for colleagues with less experience.
• Understand project and/or department needs and establish relationships with appropriate cross-functional stakeholders to gather input, collect information, and complete work steps.
• Design and deploy small to mid-size or moderately complex solutions to optimize reliability, availability, latency, and performance.
• Integrate knowledge of design, automation, and deployment with coding expertise to improve service reliability for existing or new systems and adapt for regions, countries, or customers.
• Design and test high availability and disaster recovery measures for services to ensure automation is improving reliability, scalability, and velocity.
• Forecast and build reports to determine resource capacity thresholds.
• Design and implement tools that provide visibility into performance and reliability of infrastructure.
• Build automated platforms.
• Monitor the environment and work with Developers and Ops to identify problems and develop monitoring tools that provide visibility into performance and reliability.
• Serve as on-call SRE, lead post mortems, and write root cause analysis.
• Build and ensure security controls are in place regarding architectural design, collaborate with security in designing or providing input to security controls, and may actively contribute in security incident response.
• Evaluate the scalability, resiliency, performance, and security properties and techniques used in production environments.
• Support uptime of production services through an On-Call rotation, including monitoring and alerting to meet internal Service Level Objectives (SLOs) and customer-facing Service Level Agreements (SLAs).
• Conduct Disaster Recovery drills to ensure reliable incident processes.
• Improve reliability through incident management by investigating incidents, implementing remediation strategies, and learning from past incidents to make improvements.
• Determine the reliability and security requirements of components and systems to meet the reliability objectives of the company, customers, and relevant governmental agencies.
• Reduce operational expenses through automation by identifying and mitigating failure points and automating repetitive and resource-intensive tasks.
• Develop new acceleration techniques and analytical tools to ensure early identification of potential issues with new products, packaging, processes, and overall product reliability.
• Ensure a reliable and scalable network, manage network / cloud infrastructure and storage systems supporting business operations, and respond to planned maintenance, real-time outages, and issues.
• Plan, design and implement local and wide-area network solutions between multiple platforms and protocols.

Minimum Qualifications

• Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience.
• Requires solid conceptual and practical knowledge in primary technical job family and knowledge of related technical job families; has worked with a range of technologies.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $165,000.00 to $241,400.00 and reflects the projected salary range for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges by specific state:

• New York City Metro Area: $165,000.00 - $277,600.00
• Non-Metro New York State & Washington State: $146,700.00 - $247,000.00

Benefits

• Medical, dental and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units, vesting following continued employment for defined periods
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees: 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees: Flexible vacation time off program with no defined limit on how much vacation time may be used (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles, subject to Cisco's policies
• For sales roles: Performance-based incentive pay on top of base salary, split between quota and non-quota components

Note: The successful applicant may be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.