Site Reliability Engineer

IDR is seeking a Site Reliability Engineer to join one of our top clients for a remote opportunity. This role is ideal for individuals passionate about ensuring the reliability and performance of critical infrastructure within a cloud-based environment. The company specializes in building next-generation identity security platforms for the multi-cloud era, offering innovative solutions to its clients.Position Overview for the Site Reliability Engineer:Responsible for deploying software for Cloud Prem and SaaS customers.Respond to, diagnose, and resolve system incidents to minimize downtime and impact.Collaborate with engineering teams to identify root causes and implement effective resolutions.Monitor and maintain the health and performance of infrastructure and services.Develop automation scripts and solutions to streamline operational tasks.Participate in on-call rotations and provide tier 2/3 technical support.Work closely with customer technical teams to troubleshoot deployment, configuration, and integration challenges.Create and maintain technical documentation, run-books, and troubleshooting guides.Escalate customer feedback and feature requests to relevant teams.Track support metrics to identify trends and areas for improvement.Requirements for the Site Reliability Engineer:BS degree in Computer Science or related field.3+ years of experience in Site Reliability Engineering.Ability to articulate Python code quickly.2+ years’ experience working with cloud platform and cloud automation tools, especially in AWS.Strong experience with Kubernetes, Helm, Linux, AWS networking (VPC), and Terraform.Experience with the GitOps deployment model.What's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.