Site Reliability Engineer

Responsibilities

• Site Reliability Engineering and Operational Readiness: Define, implement, and support SRE practices that improve reliability, availability, performance, and operational maturity.
  • Assess applications, platforms, and infrastructure services to establish operational requirements, support standards, and readiness for production within an SRE model.
• SLO, Monitoring, and Service Health Management: Develop and maintain service level objectives, service level indicators, alerting standards, and operational metrics aligned to business and technology needs.
  • Monitor service performance and reliability trends across cloud and hybrid environments, and partner with teams to reduce toil and strengthen service health.
• Azure Cloud Platform Reliability and Support: Support and improve Microsoft Azure environments, with focus on reliability, scalability, operational supportability, and platform resilience.
  • Contribute to cloud reliability through automation, observability, incident reduction, capacity planning, and operational controls.
• Hybrid Infrastructure and Enterprise Platform Support: Support hybrid infrastructure components that underpin application and service reliability, including VMware, Windows Server, Active Directory, F5 load balancers, and Cisco based infrastructure.
  • Identify and address reliability, performance, and support risks across both cloud and on-premises environments, including key infrastructure dependencies and traffic flow considerations.
• Project Readiness and Reliability Engineering: Review projects, applications, and platform changes to identify what is required for successful support in an SRE environment.
  • Evaluate architecture, dependencies, monitoring, alerting, failover, deployment methods, recoverability, and support processes before production release.
• Incident Response and Problem Resolution: Lead or support troubleshooting of complex production issues, service degradations, and reliability concerns across cloud and hybrid platforms.
  • Participate in incident response, root cause analysis, and post incident reviews, and drive follow up actions that improve resilience and reduce repeat issues.
• Automation, Observability, and Continuous Improvement: Improve operational efficiency through automation, instrumentation, and standardization of support processes, using tools such as Shell, PowerShell, Python, Terraform, or similar technologies.
  • Support observability and APM platforms such as New Relic, Datadog, ELK Stack, Splunk, Dynatrace, and related monitoring, logging, dashboarding, and alerting solutions.
• Cross Functional Communication and Technical Leadership: Work closely with application teams, architects, DevOps engineers, infrastructure teams, and project stakeholders to align reliability expectations and support models.
  • Translate complex technical issues into clear operational guidance, readiness requirements, documentation, and status reporting for both technical teams and leadership.

Qualifications

• A bachelor’s degree or equivalent work experience with a minimum of 6 years’ experience in SRE, infrastructure engineering, systems engineering, or a related role supporting both cloud and on premises environments.
• Strong hands on experience with Microsoft Azure is required. AWS experience is welcome, but Azure is a core requirement for this role.
• Azure certifications such as AZ-104, AZ-305, AZ-400, or AZ-500 are desirable.
• Proficiency with hybrid infrastructure technologies including VMware, Windows Server administration, Active Directory, DNS, load balancers such as F5, and Cisco based enterprise infrastructure.
• Experience supporting Azure cloud services and platform components related to compute, networking, identity, monitoring, security, and operational support.
• Strong experience with observability, monitoring, and APM platforms such as New Relic, Datadog, ELK Stack, Splunk, Dynatrace, or similar tools.
• Experience defining and supporting SLOs, SLIs, alerting standards, dashboards, incident response, root cause analysis, and service health metrics.
• Strong automation and scripting experience using tools such as Terraform, ARM, Bicep, Ansible, Shell, PowerShell, Python, or similar technologies used to improve reliability and operational efficiency.
• Knowledge of PCI or similar security posture, audit procedures, and CIS security hardening standards.