Site Reliability Engineer

About the role

Cogent People Inc. is seeking a Site Reliability Engineer to support system reliability, monitoring, and operational stability across environments. This role is responsible for implementing observability and automation practices, supporting production systems, and ensuring system performance and availability. The position plays a key role in incident response, root cause analysis, and ongoing system optimization in collaboration with DevOps and development teams.

Responsibilities

• System Reliability & Observability: Support system reliability, monitoring, and operational stability across environments. Implement and maintain observability practices, including monitoring, logging, and alerting.
• Automation: Contribute to automation efforts that improve system reliability and operational efficiency.
• Incident Response & Performance Optimization: Participate in incident response activities and production support. Perform root cause analysis for system issues and outages. Support performance optimization and tuning of applications and infrastructure.
• DevOps & Collaboration: Work with DevOps and development teams to maintain production readiness. Contribute to continuous improvement of deployment and operational processes. Collaborate across engineering teams to support stable and scalable systems.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
• Experience in system reliability, DevOps, or production support roles.
• Experience with monitoring, logging, and observability tools.
• Understanding of incident management and root cause analysis processes.
• Familiarity with cloud environments and infrastructure concepts.
• Experience supporting automated deployment or operational workflows.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in fast-paced, production-critical environments.
• Strong collaboration skills across development and operations teams.

What Will Set You Apart

• Experience with AWS or other cloud platforms.
• Familiarity with infrastructure-as-code tools (e.g., Terraform or similar).
• Experience with tools such as Splunk, Datadog, Prometheus, or similar observability platforms.
• Experience with CI/CD pipelines and DevOps automation tools.
• Prior experience supporting enterprise-scale or regulated environments.
• Knowledge of application performance tuning and distributed systems behavior.

Benefits

• Medical, Dental, and Vision Insurance (comprehensive coverage).
• 401(k) with company match.
• Company-paid life insurance.
• Short-term and long-term disability coverage.
• Paid Time Off: 3 weeks annually + 10 paid holidays.
• Employee assistance and wellness resources (as applicable).