Site Reliability Engineer

About the role

Your impact As a Site Reliability Engineer (SRE) supporting backend services for Cisco’s SaaS collaboration products, you will play a critical role in delivering reliable, scalable, and resilient experiences across calling, messaging, meetings, and contact center solutions. Your work will directly impact the availability, performance, and quality of services used by millions of users globally.

Responsibilities

• Own the deployment and operation of critical collaboration services across cloud and hybrid environments, driving reliability and scalability.
• Design, evolve, and optimize CI/CD pipelines and automation, including AI-first tooling for deployment, monitoring, and incident response.
• Lead incident response for complex production issues, perform root cause analysis, and drive systemic reliability and performance improvements.
• Use observability data to guide capacity planning, scaling strategies, and resource optimization across services.
• Define and champion operational best practices, documentation standards, and a culture of reliability and operational excellence.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 5 + years in Site Reliability Engineering, Cloud Operations, or Systems Engineering
• Strong hands-on experience operating production services using Docker and Kubernetes in cloud or hybrid environments
• Proficiency in one or more programming or scripting languages (e.g., Python, Go, Bash) to build automation and operational tooling
• Experience with monitoring, observability, and incident response in production environments, including on-call participation and post-incident reviews
• Working knowledge of Linux systems, networking, distributed systems, CI/CD pipelines, infrastructure-as-code, and Git-based workflows

Qualifications

Experience operating large-scale, globally distributed SaaS platforms.

Familiarity with hybrid cloud environments and multi-region deployments.

Experience applying AI-assisted or automation-first approaches to SRE tooling and workflows.

Strong written communication skills for creating clear operational documentation and runbooks.

Skills

• Hands-on experience with Docker and Kubernetes
• Proficiency in one or more programming or scripting languages
• Experience with monitoring and observability tools
• Experience with CI/CD pipelines and automation
• Experience with AI-assisted or automation-first approaches to SRE tooling and workflows
• Strong written communication skills

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance

Pay

The starting salary range posted for this position is $126,500.00 to $182,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Schedule

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

Message to applicants

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target.

Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.