Site Reliability Engineer

About the role

The SRE Fleet team is responsible for maintaining the stability, scalability, and efficiency of the infrastructure that powers our global cloud platform. As a team of six engineers distributed across the US, Canada, and the UK, we combine deep infrastructure expertise with a strong focus on automation, reliability, and operational excellence.

Responsibilities

• Develop and maintain automation solutions that improve the reliability, scalability, and operational efficiency of infrastructure spanning more than 2,000 machines across global cloud environments.
• Design and enhance deployment pipelines, testing frameworks, and operational tooling to support the continued growth of a platform serving millions of managed devices worldwide.
• Troubleshoot complex infrastructure and distributed systems issues to ensure high availability while helping teams identify and address performance and scalability challenges.
• Contribute to critical projects such as cluster build out by building automation that enables the rapid and repeatable deployment of new sovereign, regional, and purpose-built cloud environments.
• Partner with other engineering teams, product management, and business partners across multiple teams and time zones to understand platform dependencies, seek opportunities for improvement, and deliver solutions that enhance reliability and reduce operational overhead.

Requirements

• 2+ years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or a related role supporting cloud-based production environments.
• Experience developing and maintaining infrastructure automation using Ansible.
• Experience programming in Ruby and developing automated tests using RSpec or comparable testing frameworks.
• Experience administering and troubleshooting Linux-based systems and distributed infrastructure environments.
• Experience designing, implementing, and maintaining CI/CD pipelines, including GitLab CI.

Preferred Qualifications

• Experience supporting large-scale infrastructure environments consisting of hundreds or thousands of systems.
• Familiarity with AWS or other public cloud platforms and hybrid infrastructure environments.
• Knowledge of monitoring, observability, and reliability engineering practices and tooling.
• Familiarity with Kubernetes concepts and containerized application platforms.
• Experience leveraging AI-assisted development tools to improve software development, automation, operational analysis, and engineering productivity.

Benefits

This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant may be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).

Pay

The starting salary range posted for this position is $152,500.00 to $219,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows .75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.