Site Reliability Engineer

What You'll Do

• Own the reliability and scalability of our platform—design, build, and operate the infrastructure that keeps C1 running for customers who depend on us.
• Work on both our core cloud environment, as well as our FedRAMP environment.
• Build observability that drives action—create monitoring, alerting, and tooling that helps teams understand system behavior and respond to incidents quickly.
• Drive operational excellence across engineering—partner with product teams to ensure new features are built with reliability in mind from the start.
• Automate relentlessly—if you're doing something twice, build a system to do it for you. We believe in infrastructure as code and eliminating toil.
• Respond to and learn from incidents—lead incident response, conduct blameless postmortems, and drive systemic improvements.
• Plan and execute infrastructure projects with incremental deliverables—you'll assess technical risks, communicate tradeoffs, and ship iteratively.

What We're Looking For

• A track record of building and operating production systems at scale—you've kept real systems running for real customers.
• Strong experience with cloud infrastructure (AWS, GCP, or similar) and infrastructure-as-code (Terraform, Pulumi, or similar).
• Strong programming skills in Go, Python, or similar—you write tools and automation, not just scripts.
• Experience with Kubernetes and container orchestration in production.
• Strong systems thinking—you understand how components interact and where failures cascade.
• High agency—you figure out what needs to be built, not just how to build what you're told. You move fast and unblock yourself.
• Deep understanding of observability—you know how to instrument systems, build dashboards, and create alerts that actually matter.
• Experience with AI-assisted development (Claude Code, Cursor, Copilot, or similar)—you're already using these tools and excited about what's next.
• Clear, persuasive communication—you can explain complex systems to diverse audiences and drive alignment during incidents.
• Ego in check—you care about getting it right, not being right.

How We Work

• Impact matters more than ownership. We’d rather ship something real than talk about it.
• We’d like to hear from you if this feels like the kind of place you want to build.