Site Operations Technician

Key Responsibilities

• Operate, monitor, and troubleshoot facility technology systems including access control, networking hardware, measurement and tracking devices (scales, location sensors, environmental sensors), and operational automation tools.
• Perform routine audits of site technology to identify degradation, gaps in coverage, or configuration drift and resolve issues proactively.
• Cook up and oversee technology installations, upgrades, and decommissions in alignment with facility change-management procedures.
• Maintain current documentation of all site technology assets, configurations, and network diagrams.
• Serve as the on-site steward for operational data quality, ensuring that data captured from facility systems, sensors, and manual inputs is complete, consistent, and timely.
• Investigate and resolve data discrepancies in coordination with operations and data engineering teams.
• Enforce data entry standards and train site staff on proper data capture procedures to minimize errors at the source.
• Support data validation of workflows and flag anomalies to appropriate stakeholders for remediation.
• Execute and track preventive maintenance schedules for facility hardware, handheld devices, printers, terminals, and other operational equipment.
• Diagnose and repair first-level hardware failures; escalate complex issues to vendors or specialist technicians and work issues through resolution.
• Manage spare parts and consumable inventory to minimize equipment downtime.
• Conduct regular inspections to ensure equipment is operational, properly calibrated, and compliant with safety standards and applicable state and local regulations.
• Serve as the primary on-site point of contact for technology and equipment vendors, coordinating service visits, repairs, and installations.
• Review vendors work orders and validate that completed work meets contracted scope, quality, and safety requirements before sign-off.
• Track vendor SLAs, escalate chronic performance issues, and provide feedback to procurement and operations leadership.
• Maintain a current vendor contact directory and service contract log for all site-supported systems.
• Partner with Facility Operations Management to ensure adherence to standard operating procedures and to drive continuous operational efficiency.
• Produce regular operational reports and dashboards covering system uptime, equipment maintenance status, data quality metrics, and open incidents, giving leadership clear visibility into site health.
• Identify trends in operational data that indicate emerging issues and surface process gaps or improvement opportunities with recommended corrective actions.
• Cook with Site Operations Technicians at other sites to share best practices, align operational and technology processes, and ensure consistency across the network.
• Work with software teams to provide field feedback on software performance and usability, and assist in the deployment, testing, and rollout of software upgrades across site systems.

Qualifications

• 3–5 years of experience in a technical operations, field services, or facilities technology role.
• Demonstrated ability to troubleshoot and resolve hardware, network, and software issues independently.
• Experience with data entry quality control, operational reporting, or similar data stewardship responsibilities.
• Strong organizational skills with the ability to manage multiple priorities, open work orders, and vendor interactions simultaneously.
• Clear written and verbal communication skills suitable for cross-functional collaboration.
• Associate degree or vocational certification in Information Technology, Electronics, Industrial Automation / Controls Technology, or related field (preferred).
• Experience with IoT devices, building automation systems, or industrial sensor networks (preferred).
• Background in logistics, warehouse, or distribution center environments (preferred).
• Able to safely operate powered material handling and lift equipment, such as forklifts, high lifts / aerial work platforms, and pallet jacks; current operator certification a plus.