Site Operations Supervisor, Full Time

About the Role

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don't just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren't just colleagues; they're part of something bigger—a community that truly cares. If you're looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

What We Are Looking For

Site Operations Supervisor, Full Time
Location: On-site — Villa Park & Wheaton
Days/Hours: Monday–Friday, Hours Vary between 9:00 AM and 6:00 PM

The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, and upper management to support safe and timely imaging services.

Key Responsibilities

• Supervise daily operations of the diagnostic imaging site with 10–25 employees.
• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns and service issues professionally and promptly.
• Ensure compliance with HIPAA and company policies and procedures.
• Ensure proper use and maintenance of office equipment and supplies.
• Oversee adherence to office policies and procedures; provide policy reinforcement and re-training.
• General facilities management.
• Assist with staff onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
• Monitor attendance, timekeeping, and productivity metrics.
• Assist senior management in creating and presenting performance reviews and disciplinary actions.
• Communicate operational updates, issues, and performance metrics to senior management.
• Identify opportunities for process improvement and workflow efficiency.
• Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED required; degree in business/health administration or equivalent business-related experience preferred.
• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
• Prior supervisory or lead experience preferred.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred.
• Ability to multitask in a fast-paced, patient-focused environment.

Physical & Work Requirements

• Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
• Occasional lifting of office or clinical supplies up to 20 lbs.
• Flexible scheduling may be required based on patient volume and staffing.
• Hand and finger movement to support keyboard use, with accommodation.
• Eyesight to read computer screen, with accommodation.
• Ability to identify big picture/small picture issues and determine solutions.

Core Competencies

• Patient-centered service
• Operational leadership
• Attention to detail
• Compliance and confidentiality
• Team collaboration
• Time and resource management
• Dependable and flexible

Benefits & Total Rewards

• Company-paid time off and medical insurance: Paid time off, Vacation, plus 6 designated Holidays.
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing.
• Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: Dental Insurance, Vision Insurance, Life Insurance and AD&D, Short and Long Term Disability Insurance, Critical Illness Insurance, Accident Insurance.
• 401(k) with 4% company match, when eligible.
• Paid on-site training.
• Annual uniform allowance.
• Competitive pay and growth opportunities.
• Quarterly appreciation breakfasts/lunches.

Compensation: $24.00 – $27.00 / hour